Moral

[Anonymous]

does anyone trust this company? don't call in we are doing construction...or firing people. end of the month...dont touch orders that came in after lunch. We are sending requests to your account for more info on past pts.....because why??????????????????????

[Anonymous]

One of the biggest problems is that at the top of the company somebody made the decision to create this mantra of "You must do more with less" and then insist on pushing it through the entire company. It has one of those catchy sounds, and may look like a decent theory on paper, but it has not been put into practice with any success anywhere in the company. We close two offices in an effort to consolidate, but haven't been able to duplicate what we already had in place and now nobody understands those areas. It seems we have too few people now. You can't answer more calls with less bodies in the building. How does shrinking a customer service area help the company? And customer service areas are where we really needed the help. Kay had meetings a few months ago where we watched a video of a consultant that CardioNet hired a few years ago- and even he said that "CardioNet will succeed because it provides great customer service." Well.... it did a few years ago. Now people wait on the phone for way too long to get service that is often lacking because people haven't been trained on the 10 new things they are supposed to be responsible for knowing.

Instead of spending hundreds of thousands of dollars on more worthless consultants who sell us ideas that don't work in the real world, let's take that money and hire some fresh blood to replace the worthless VP that was fired.

[Anonymous]

One of the biggest problems is that at the top of the company somebody made the decision to create this mantra of "You must do more with less" and then insist on pushing it through the entire company. It has one of those catchy sounds, and may look like a decent theory on paper, but it has not been put into practice with any success anywhere in the company. We close two offices in an effort to consolidate, but haven't been able to duplicate what we already had in place and now nobody understands those areas. It seems we have too few people now. You can't answer more calls with less bodies in the building. How does shrinking a customer service area help the company? And customer service areas are where we really needed the help. Kay had meetings a few months ago where we watched a video of a consultant that CardioNet hired a few years ago- and even he said that "CardioNet will succeed because it provides great customer service." Well.... it did a few years ago. Now people wait on the phone for way too long to get service that is often lacking because people haven't been trained on the 10 new things they are supposed to be responsible for knowing.

Instead of spending hundreds of thousands of dollars on more worthless consultants who sell us ideas that don't work in the real world, let's take that money and hire some fresh blood to replace the worthless VP that was fired.

Take the 1/2 $$ million in salary that John Imperato is making and hire someone who really can help out!!!!!!!!

[Anonymous]

How many people left this month? I heard turnover is getting worse.

[Anonymous]

3 to 4 from the sales force.