Dendrite or C3I?

I called the help desk to verify! LOL...you are correct!!

 

so you are saying that the whole database is on the laptop? wouldn't make the computer crawl if the client had a large database? also, you would be able to massage the database somehow, interesting?

 

Dendrite or C3I? >> Both companies are filled with dingleberries. And yes the whole databse is on the laptop. What difference does that make if you design a solution properly. Unfortunately, when you higher farm animals to develop and try to cut costs. NOTHING works. So you all get what you pay for. CRAP SERVICE, CRAP SUPPORT, CRAP DATA, CRAP PERFORMANCE. SO have fun and out source america and f yourselves.

 

You guys are a riot! Next time you get out of your bathroom slippers and into your corporate office, look around at the guys in IT. Can those "dingleberries" help you finish your targeting and get it into your DM at 10 PM on a Sunday? Would they? Why do you think so many companies end up with C3i? Because they know what pharma reps need to do and help them do it. In case you didn't notice, costs are shrinking everywhere because PHARMA COMPANIES ARE DEMANDING THEM TO based on cuts in their internal spending, and there are other options available all over the world to do it. Lucky for you and C3i, no one's figured out how to replace reps completely.....yet.

Oh yeah, for whatever is left of Cegedim/Dendrite, this kinda applies to u too.

 

I currently work for C3i in their Wilkes-Barre office. And this place is a JOKE. They moved from New Jersey to Pennsylvania to be able to pay thier techs alot less. They let go many highly trained and experienced reps to travel 2 hours south to the armpit of PA.

Level one techs make $11/hr and level two make $12/hr. (NJ level ones made 17-18/hr, level two was over $20/hr). A TAS, Technical Account, makes a wopping $30,000 per yer (sallery) here in PA. Since they need to put in as much as 50 hours/week, that pay brings them to average about $11.72/hr. WOW, less than a level two.

So, all the TAS position is good for is a title and a crutch to hopefully a better job somewhere else. What does that mean for the clients... Well, they will be more likey to have consistantly unexperienced support for their field reps.

Management is more out to make themselves look good rather than take care issues with their teams. Oh, they look the other way because they know how hard it is to get help for peanuts on the dollar. They dont even follow their own employee manual, only when it suits them.

Another funny thing... C3i is supposed to be a technology company. But, their systems go down quite frequently. Techs are required to call their prospective phone lines to make sure there still working. Isn't there technology out their that monitors such things?? (Oh, they cost money) Also, work time is logged by excel spreadsheet.

Due to the great pay, employees look for more ways to get out of work then doing their job. And when hiring, they didnt exactly get the cream of the crop. Some local call centers shut down, so C3i is getting sloppy seconds. People in this area are hungry for jobs.

I wont be with the company very long, just long enough for the experience and move on. And if there are any potential clients out there, get a survey of techs of your choosing to see what your getting into. Remember, you get what you pay for.

Good luck to Takaeda, Shire, Eisai, and they rest of the suckers stuck with this company.

 

You must be a very brave individual to place a post like that. If you posted that at work, your stupid. Big daddy is probably watching your every key stroke.

It is your choice to live where you want and therefore are stuck with your work options.

Does it suck? Sure. But you need to make the change.

Big companies do what they need to inorder to profit. From a google search, it seems the company made out all aound with the move. Money from the state and a vast pool of jobless people.

So if your a great technical support agent, move to where the good jobs are.

 

Thgey BOTH suck. I've evaluated both and cannot justify the cost for such antiquated tools

 

Yawwnnn...

This place USED to be such a wonderful success story.

Now it seems to have the luster (and a market desire) of an 8-track tape.

 

I used to work for C3I in the WB location! WOW $11.00 dollars an hour you have to be kidding me!

The place is a joke especially the so called "managers" they have the favorites and only certain people move within the company. And trust me it isn't the people who deserve it or who would have longevity with a company such is this.
The WB location is going down fast like a Kamikaze!

Oh and then the so called TAS's LMAO that is a joke in itself!

Dress code is supposed to be business casual! well lets just say there are allot of dirtballs that dress like they are in the ghetto. You even have someone in a leadership position who wheres Sports jerseys and baseball caps and jeans that fall off his ass. Hmmm lower standards for that 11.00 hour employee.

You have people who don't have a clue what they are doing!

Several months ago there was a large group of people and my best guess of #'s were about 25% of the entire staff who needed REMEDIAL training! Hmmm lowert standards of people for that 11.00 employee.

I could go on and on and on but not knowing anything about Dendrite I would choose them simply on what I know about CcrapI

 

Neither...in fact, none of the companies offering such "support" or data handling systems is worth a bucket of cold spit as LBJ sort of put it once...leeches, every one of them, selling "solutions" around the world to gullible pharma companies, every one of which turns out to be inflexible and completely unusable...why don't they Head Office people and the likes of Dendrite EVER start by asking the people who USE the systems daily to let them know what is needed for the business and then build from there? Like all "Consultants" you steal someone's watch to tell them the time.

 

This technology is about as compelling as a rotary dial phone (it's interesting the try, but you wouldn't want it hanging off your wall every day).

 

I find it hillarious that the "employees" that are complaining about the hourly wage are the same ones that cannot type, write or speak. How about a completed education prior to higher salary demands? Perhaps you can always go and dig ditches for $13/hr. Be THANKFUL you have a job. If you put as much effort into support and learning your job as you did monitoring this site and complaining, you might just get that promotion or raise. Good Luck with your CAREER! That is why companies can "afford" to pay people like you $11/hr.

 

Neither but definitely NOT Dendrite...bunch of tossers. Typical consultants, steal your watch to tell you the time, years of suffering with KPI Dashboard and similar just frustrated the hell out of so many of us, the numbers never added up to what we knew had gone through, all you got in return for pointing it out was some crap corporate marketing speak. A plague on Dendrite's house.

 

To start, C3i moved because their Call Center section in Morristown was lackluster at best. The Wilkes-Barre location was a better deal overall especially when you consider the fact that the company could fully design the call center floor to their specs.

Issue 2 : The starting pay is not much by many standards and that much is true. But, due to the cost-of-living constituent of the area, its adequate.
All new-hires go through a screening process to make sure they at least have a decent technical knowledge, a foundation of which, to build from. Because in all honesty, and this is to the pharma and non-pharma reps, tell me which employee at Best Buy/Geek Squard is going to be able to fully understand and assist you when your Siebel application breaks. Or when you encounter a sync error or when your VPN credentials "get messed up."
Honestly...

Issue 3: To my understanding, the TAS's are in constant contact with the Client (whomever that may be depending on the company) on a daily basis.
So if the TAS's were "really" useless, I'm fairly certain that the company who has a contract for support with C3i would most defninetly point out a problem.

Issue 4: As far as C3i's technology constantly breaking, and this is "unacceptable" because C3i is a technology company...
One word.... only as an example.... Vista
A mind-numbingly agitating OS put out by none-other than Microsoft itself.
The ghost in the machine can be a problem, and if C3i's technology keeps breaking as bad as you say, well then the company would really be in busniess at all, much less expanding.

In summation, instead of blindly "flaming" on a public message board and bashing the company... quit.

 

Seems like a fair response to me.

Can anyone from the Cegedim side add their commentary?

 

As an ex-cegedimdendrite'r I can tell you it is not much better.

The helpdesk blindly transfers calls they don't want to handle to the Account Managers who aren't technically competent enough to handle them.

As a whole, the policy of the company is to charge clients extra for dotting the i's and crossing the t's. They have a minimum 20% profit margin rule on all contracts, so even if a client gets a discount at the beginning, they will pay for it in the end.

The physician master product (I think called onekey now) is horrible, they have had clients leave because of it. The database is full of duplicates, bad addresses, retired zipcodes and dead/retired physicians.

There are senior business unit managers who have been sitting around surfing the internet for months because senior management either can't or won't make decisions on the direction of the business.

The leadership is just a bunch of cheerleaders jumping up and down, patting each other on the back for just keeping the company afloat. All of the worker bees hate them.

I could go on and on.........

 

I have moved on to bigger and better things since Dendrite (college job, once I graduated I got a Software Engineer position) but all I read is a bunch of whining bitches on this forum. Do you know how many technology-challenged people work in your industry? A LOT. I fielded calls from people that wondered why their Wi-Fi wasn't working Bumfuck, Montana on the interstate while pulled over onto the shoulder. We had a call from someone that didn't like their PCs (desktop) appearance the way it was so they decided to flip it upside down and then called us when the CD wouldn't stay in the tray when it was closing. Another rep called to yell at ME when their laptop wouldn't boot after it fell off the roof of their car and they backed over it. I could go on and on but I will spare you more idiotic stories. To put it simply, it doesn't matter what solution is given to you r*****s because you will find a way to screw it up. When it comes to you overpaid pharmawhores there is no system that is idiot-proof. I've never heard or seen so many grown people complain so much over trivial things during my tenure at Dendrite. The main complaint about our new software was that it time-stamped the call when the doctor signed... OH NO NOW YOU HAVE ACCOUNTABILITY AND CAN'T FUDGE YOUR CALLS ANYMORE. People actually called to tell us that we were worse than the Gestapo. But the best thing of it was that feature was optional, YOUR MANAGEMENT ASKED US TO ENABLE IT FOR THOSE OF YOU THAT HAVE IT. Everything in that application is customizable and most of the accountability tools in there were specifically requested by the client. So quit whining, put on your make-up and gel your hair, sip your mocha latte, and embark upon a whole new day of whoring yourself out to doctors for money. I suppose since hookers don't need to be computer savvy a pharma rep doesn't have to be either. Assclowns.

 

Loved this! Hit the nail right on the head...you should have seen the uproar when we went to structured call notes.

The “College Educated” Sales team of one of the largest Pharma companies in the world believed it was OK to type anything in their SFA system including off label discussions or better yet which doctor’s liked which low cut outfits.

Their inflated egos could not come to terms with the fact that they were, are, and always will be an overpriced nuisance to their own companies.

The only thing I looked forward to were the drug launches…the things a female Pharma rep will do for laptop passwords. “Sure baby, I’ll put iTunes on that bad boy for you.”

I forgot to tell her that the next time she sends her machine to the ATL to get fix, that the new imaged laptop will not have iTunes on it. Silly ass cheerleader! Trix are for kids!!

 

Funny how all these commodity players who are circling the drain are still whining about each other. Has there been an OUNCE of innovation from any of the aforemntioned? I'm not seeing it. Enlighten me if I am wrong.

 

Want innovation call Rex Ryan!