Customer Disengagement Fiasco

Here ye, here ye! Let the implementation of this giant "transformation turd" commence with continued confusing phone calls, refurbished client slides and the highest level of LT incompetence in the feeble attempts to describe how random members of the field team will become arbitrarily disengaged from our customers.
The CMG LT call today was disappointing, disrespectful and sad! Are we not professionals? When did we loose our ability to speak up? Why do we no longer "own" our business. Who is making these decisions? here's what we do know. This "leadership initiative" very clearly has limited regard for the value that the people in the field bring to customer and patients. The lack of field knowledge, limited customer knowledge and practical experience was quite apparent in the delivery of canned responses and botched talking points from the LT. We can conclude the "Customer Disengagement Fiasco" is being executed with very little planning, limited industry knowledge and no consideration of the impact it will have on so many Genentech lives.
One thing will not change through these next few months, the power of our voices. Customers, patients, relatives, peers, government organizations and professional societies need to know what Genentech is becoming. Silicon Valley supplies a fancy name to the process of down-sizing and our sheltered LT willingly embraces it as our "the Holy Grail" without even reading the damn thing,

 

Just gotta say that JF is the dumbest person working for Genentech. How the heck did she get where she is at???????????????????????????

 

This place IS NOT LONGER GENENTECH!!

 

We are dealing with big pharma decisions makers. No one left in leadership is old Genentech. If they are, they have sold their soul to the devil for the $. At the senior level, they have received 6 digit retention bonuses to stay.

What was clear on the call today is that no one believes the crap they are saying.

Genentech is dead. Very sad day. Roche waited a long time to cut our throats.

40% cuts in the field at a MINIMUM folks. And very little management roles left. Time to get out. I am interviewing and crossing my fingers to get out soon.

 

Big pharma is making better decisions

 

Genentech as we knew it is officially gone. We knew we have gotten too big over the years due to the poor senior leadership and their lack of field knowledge. We lost our way. Instead of fixing the problems, the new group senior leaders decided to break it apart and rebuild it. They are willing to destroy many good careers to make their case. It is quite sad and cold. Along this process, they are also murdering the culture that makes this company unique. It certainly makes leaving this company a bit easier.

 

Big pharma made similar decisions/adjustments 10 years ago. They were less transparent in terms of necessary failure. This is a radical, emergency down-sizing that is being forced from across the sea.

 

I could not agree more!

 

This transformation aka eco-system approach is the direct result of poor forecasting. While all the other companies were buying early phase developmental drugs to fill the gaps, where was Genentech. Poor planning. Can’t blame anyone because they are all gone. My question is, how did they let this happen? Genentech was the leader and now its embarrassing to work for a company that made such poor decisions. The disruption to customers is something a good company attempts to minimize. What are they thinking? The customers are going to lose all their loyalty. Ugh.

 

As an organization, we have never been good at working with our customers due to pure arrogance and ignorance. Sales has always been an after thought because of the success of our oncology products. Because of that, SSF never knew or care to learn how to market them because they did not have to. I rode on this oncology train probably longer than I should. Now the revenue stream is drying up, panic mode sets in. When it is all said and done, they want to unload more than half of the field force across all BUs. It has to be a case study soon for poor senior leadership in some business school. It is amazing and difficult to witness how we end up in this sad state of affair.

 

It's sad, so sad (so sad)
It's a sad, sad situation
And it's getting more and more absurd
It's sad, so sad (so sad)…

 

100% agree. Who would have ever thought Big Pharma would be looking so good to many of us now. At lease I wouldn’t hear “we don’t have the answers right now” at a big pharma company. That’s all we hear on our calls.

 

They are going to end up spending more on McKinsey, ZS, and self-fellating offsites than they save on the cost of our field compensation.

 

Customer and employee disengagement indeed. Not sure how many people who are actually working in the past 2 months. This is one epic disaster.

 

the reason why they want to slash the field force in half is because there are about three times too many of you not working hacks in the field. So they are doing you a favor by not cutting more.

Genentech has always been and will always be a science company and that science happens in SSF, not while you clock out at 2 PM after making your calls.

CS’s had and will continue to have almost zero influence over a doctor’s decision.

 

Must cousins with shifty schiff speaking half truths.. science science science sells therapy.. marketing just takes credit for it.

 

Im sorry but its about time you all have some sensitivity to others who work for this company.
We are all employees here and each one is challenged with their own personal decisions and or demise in the next few weeks. Please be kinder to each other starting at the Management level. Scientists, yes we respect you and what you do everyday. People in the field have been preaching for years not to hire too many people and so here we are a product of the consultants who sold the company on a bill of goods to have share of voice in the field for therapies that were first to market. Healthcare has evolved and we are also a product of that. Clearly I have been fortunate working here and hope to have a place to work. But if it doesn't happen in my favor, I will find a way. Please have empathy for your coworkers....I am wishing everyone the best.

 

WHY? Because he/she spoke power to truth? If hurts someones feelings, so be it. Everyone exits ALONE in this life! So STFU!!

 

I am not sure who thought that this model will somehow move the company to a better direction. Yes, the cut is totally legit. We have way too many in the field. But do we have to destroy the morale and culture altogether to accomplish that? What they don't realize is that the bigger problems will start soon after the layoffs. The new structure and setup will ultimately destroy what is left of Genentech. Any company in any industry is only as good as its people. When its people don't feel respected or secure, its demise is imminent. My time with this company is up. It has been a great ride up until a few weeks ago. My consolation is that I am not walking away from a great company. It is a disastrous company walking away from me. This is someone's social experiment that I want no part of it. Good luck everyone!

 

Best thing I have read here in a long time. Well said:

"My consolation is that I am not walking away from a great company. It is a disastrous company walking away from me. This is someone's social experiment that I want no part of it"