Quest Failure Quality Questionable

Discussion in 'Bio Reference' started by Hope This Helps, Apr 1, 2020 at 8:07 PM.

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  1. Within the clinical-testing world, it is an open secret that Quest Diagnostics—one of the industry’s two big players, along with Labcorp—has struggled to scale up its operations in California. And yet, Quest has continued to accept specimens from across the country, leading to a huge backlog of tests at the company’s facility in San Juan Capistrano.

    This failure accounts for at least some of the tens of thousands of pending tests reflected in the state’s reported numbers. According to experts, it isn’t Quest’s fault that the company has so far been unable to meet the technical challenge of testing thousands of people every day. Setting up such “high throughput” operations is difficult. But Quest failed to come to terms with its ongoing problems, and it continued to accept specimens—and generate revenue—when other laboratories could have done some of the tests faster.

    Dina Greene encountered the problem firsthand. She is the regional laboratory director for Kaiser Permanente in Washington State. At first, she had Kaiser facilities send their suspected COVID-19 specimens to the University of Washington’s virology lab, an academic clinic that has become a major tester for the Seattle area. But then Quest came knocking, promising that it could deliver results within 24 to 48 hours.

    She did a trial run with the company, but “we quickly realized that it was a no-go and we needed to stick with UW,” she told us. “Quest has overpromised to prestigious institutions and medical centers around the country, and people are used to relying on Quest for quick and cheap results, but those time and time again have proven not to have the best quality. And in this situation, it has been disastrous to patient care.” (Greene is also an associate professor at the UW School of Medicine.)

    Full Article
    https://www.theatlantic.com/health/archive/2020/03/next-covid-19-testing-crisis/609193/
     

  2. anonymous

    anonymous Guest

    Congratulations, junior. In a county of 300 million, you found one ill informed individual with a less than favorable opinion of Quest Diagnostics. We are not impressed and neither are the American People. We can spot a fraud when we see one. This is nothing but a hit piece. Pure propaganda, paid for by some failing entity like BioReference or perhaps from a powerless coalition of soon to be out of business mom and pop labs. There is only one provider now. Quest Diagnostics, the industry leader in clinical laboratory medicine. We’ve got this.
     
  3. anonymous

    anonymous Guest

    If you read tomorrow's New Jersey Star Ledger there will be an article that savages Quest's performance to date. Huge backlog, slow turnarounds, etc

    They could not even get a response from the Quest CEO, just a spokesperson.

    Clear case of over promising and not delivering.
     
  4. anonymous

    anonymous Guest

     
  5. anonymous

    anonymous Guest

    There is a news article out of Texas saying how the BRLI affiliated drive through test site provided the quickest results 24 to 48 hours. Similar to an article in Florida. Events like this can help or hurt a company. I think BRLI’s performance during the pandemic will lay the foundation for new business relationships going forward. As an American, I am great full for BRLI and the role they have played in the fight against this virus. All employees should be proud and we are thankful for your effort.
     
  6. anonymous

    anonymous Guest

    I agree. Look for another more in depth piece from WSJ among others. As it states, Quest must have known that it was building an enormous backlog, yet it did not turn down the revenue that came with accepting more testing specimens.

    By contrast, when the Utah-based nonprofit ARUP Laboratories realized that it could not fulfill any more COVID-19 tests, it refused to take more specimens.

    And others have confirmed this.

    “And though we know about the backlog in California, the problem may—and probably does—extend beyond the state, and for that matter beyond Quest too, based on our conversations with laboratory-testing experts, public statements by governors, and the accounts of patients and physicians.“

    Very damming on Quests part:

    If New York is on one end of the spectrum, California is on the other. What’s unclear is how common California’s and Quest’s situations are. No other state reports that it has such a huge backlog of tests stuck in private laboratories, but California’s reporting idiosyncrasy likely reflects reality better than other states’ reporting. For example, Illinois Governor J. B. Pritzker tweeted yesterday that private-lab results in his state are taking “4-7 days and sometimes even up to 10 days.”
     
  7. anonymous

    anonymous Guest

    Quest Failure all over CNN

    Documents show backlog of 160,000 coronavirus tests at just one lab company Quest


    New Jersey-based Quest Diagnostics had about 160,000 coronavirus test orders waiting to be processed on March 25, which amounted to about half of the 320,000 total orders for the tests the company had received up to that date, according to Quest internal materials obtained by CNN.
     
  8. anonymous

    anonymous Guest

    Every lab is experiencing specimen volume declines of 60-70%. COVID will NOT make up for all the lost revenue, nothing to get excited about, lab stocks are getting crushed.
     
  9. anonymous

    anonymous Guest

    Stop drinking the green Quest Kool-Aid. Facts are facts. Quest is poorly led. This is disastrous for them.
     
  10. anonymous

    anonymous Guest

    Such a tangle web of deceit on Quests part. $$$ grubbing bastards. It would appear they have become part of the problem and not the solution.
     
  11. anonymous

    anonymous Guest

    Simply Disgusting

    160,000 coronavirus test orders waiting to be processed on March 25, which amounted to about half of the 320,000 total orders for the tests the company had received up to that date, according to Quest internal materials obtained by CNN.
     
  12. anonymous

    anonymous Guest

    Quest has been on a downhill slide for quite some time; the combination of arrogance and greed is their downfall. They put on a big show buts it’s just that, a show.
     
  13. anonymous

    anonymous Guest

    Perhaps you hadn’t noticed during your desperate attempt to pull BioReference out of the biomedical waste bin, but this is a global pandemic and a national emergency. It is by definition, a disaster for all of humanity. And there are great lessons to be learned from the incredible leadership at Quest Diagnostics. We knew that while we couldn’t control the reality of the invisible chinese virus, we could control our response to it. So our Special Response Team leaped into action and thousands, possibly millions of lives have been saved. Complain all you want from the sidelines. We are too busy fighting the war, to notice or care. We’ve got this.
     
  14. anonymous

    anonymous Guest

    The only things you have are a black eye of negative publicity and a shrinking stock price.
     
  15. anonymous

    anonymous Guest

    OPKO $1.15 and dropping

    You can’t debate the “helpful contributor” on this board without exposing what an uninformed fool you are. He has the knowledge, wisdom, experience and the truth on his side. This is why the American People admire and support him at every turn. And this is also why no one cares about your stupid opinions.
     
  16. anonymous

    anonymous Guest

    Quit responding to yourself idiot.
     
  17. anonymous

    anonymous Guest

    Who do you think you’re talking to, son? Do you even know how anonymous message boards work? Perhaps you hadn’t considered the fact that I have many supporters in the clinical laboratory CP forums. A difficult concept for you no doubt, since you have none. Why don’t you just let go of your jealousy and hate. The stress from it can compromise your immune system. And you don’t need that right now. Hope this helps
     
  18. anonymous

    anonymous Guest

    I assume you are speaking of you, yourself and I as your “many supporters”... “we” are quite a bit delusional, aren’t “we”?
     
  19. anonymous

    anonymous Guest

    Why don’t you worry less about me personally and try to focus on the amazing events that are unfolding in the clinical laboratory industry? Just kidding. We all know the answer to that, don’t we? It’s because you don’t know anything about clinical laboratory industry, do you son? I doubt you know the difference between a CBC and the CDC. You know, if you would exercise good manners and could focus your mind enough to learn, there’s a wealth of knowledge and information on this board. Just lay off the edibles and keep your stupid opinions to yourself. The mind is a terrible thing to waste. Hope this helps.
     
  20. anonymous

    anonymous Guest

    Hope this helps (aka HTH) and We've got this (now known as WGT) is the same person. 100%