TBM is riding with rep, demanding drs office visits or demanding virtual access to call

And this, ladies and gentlemen, is why this industry is no longer respected. This is the epitome of Big Brother is listening- Do you realize how self serving this is? You’ll be lucky not to get kicked out of the rest of your offices!

 

Agreed! Totally clueless! Written by a TBM trying to legitimize their job, or an idiot rep who needs brownie points. Probably spreading Corona through their territory. You embarrass me, and I hope the doctors kick you out!

 

Bullshit. Completely against company policy to carry in your fleet car. If your manager knows and doesn't put an end to it, he's dumber than you.

 

"Doctor, my Manager is trying to justify his job, besides approving expense reports and is in his car, listening in to our conversation. But I want you to still trust me and my knowledge. Is this ok?"
C'mon, as a Manager you should be disgusted with yourself. There is no reason to do this type of call. The fact you tried to defend this type of ride along behavior is really pathetic.

 

All you losers up in arms over managers asking their reps to do FaceTime video calls to be with their reps in the office virtually (with customer consent) whenever office policy limits who and how many people are inside at any given time should probably be reminded that field rides are also known as “coaching sessions”. Technically if the manager cannot observe the rep doing what they should be doing during an interaction, no coaching is taking place. Part of the coaching process is observing the interaction happening. All TBMs are aware of this fact. So it is within a manager’s purview to have his reps do this. Of course, if a customer refuses to give consent, then that’s what it will have to be.

 

Who is the loser? Who is the creepy guy sitting in the parking lot, in a hot car watching what's going on in the office? If it is not bad enough that the everyone in the office has to walk around with masks on, and social distance, now there is a creepy voyeur sitting in the parking lot watching them on video. How can anyone take our industry seriously? It's supposed to be about our customers and their patients, not us justifying our jobs. If you had a contractor working in your house, would you want his boss sitting in your driveway watching and listening to your conversations with him? You would be like WTF? Think about it, it's just weird, and the world is weird enough. Stay the h*LL home! And if you need to watch you can watch from your house and not the parking lot. Thats is a little less weird, but still weird.

 

no it won’t. PA manager has been reported to HR by multiple people on multiple occasions. HR isn’t here to help you

 

OMYGOSH people HR works for the company and the company HIRES the DM who is given the ORDERS from the COMPANY to evaluate our message to see if we are being COMPLIANT. You can call them any name you want and bitch up a storm but DM's are NOT going away. Sheesh!!! Look I don't like the situation either but let's get real here and call a spade a spade.

 

This is what is wrong with this dying profession, the reason for this is pure and simple GREED!!!! I can't believe how far this industry has fallen since I began carrying a bag 30 plus years ago. Medical Salespeople used to be looked upon with respect and managers were also in that category. Now, the industry is so unscrupulous and money-hungry that they have dug their own grave. You have a major "Plandemic" going on now and the money-grubbing industry is insisting their managers accompany their representatives in the physician's office/call. Believe me, do they really think that will accomplish ANYTHING for the good of the company???? I doubt it, physicians are hanging on by a thread trying to stay alive and does the industry think they are in the least bit interested in playing this REP/MGR. game that this industry has perpetrated all these years. Better yet, if it is the manager's selfish desire to be front and center in a call with the doctor, then they should be shot. It is a shame what this industry has come to, I predict in a couple of years, Pharmaceutical Reps will be a distant memory and one that won't be missed in its present model.

 

a Republic dying in front of our eyes for the new Corporate America to proceed. Pandemic indeed, just a rung in the ladder to further the agenda.

 

Coaching session? Every month? Give me a break. Go over data, do a birds eye view of territory, go home.
90% of sales calls right now are sample check, empathy check in. TBM are expense report approves, nothing else lately. Freaking joke to defend this behavior

 

I hear HSBS are not held to this. Lucky them! Hospitals would not tolerate this insanity.

 

we are guest in their office. I cannot believe more offices have not went to no managers

managers insisting to go into an office or insisting on sitting in on a virtual engagement is the “jumping of the shark” in our industry. It is tacky and short sighted for a long term relation with our customers. If we are treated like children in front of our customers why would they respect us as professionals? Death of the pharma rep

 

wow you still don't get it do you. It's not OUR call; it's the company's and they'll do what they want. IOW our opinions mean nothing. You are spitting in the wind.

 

From a competitor's board..this belly ache is across the board (but you should know this). Remember nothing stays the same forever.

For those reps who remain, there is a silver lining. FLLs will have to change the way they show up during field rides. They will have to drive in their own vehicles. This is being discussed as we speak. They can no longer expect sales reps to hold in-office lunches in person. Virtual lunches will become more prevalent. FLLs will join our virtual inservices just by clicking a link. They do not need to leave their homes. Couple that with the fact our customers do not want managers in the office and you can see why this will be the norm. Our days are going to look a lot different and the expectations will change. You may have a day where all you do is schedule appointments and never leave your house. You may have a day where you see one customer and have a lunch with another then head back to your home office. You may have a day where you have three appointments in the field. You are also going to see more contract sales reps. It's already happening. The industry is changing fast. Leadership is freaking out as their cush jobs will become redundant. 1 FLL can manage 15 reps. No more of this 8 to 1 ratio. Everyone will have to adapt.

 

Get over it. All industries have supervisors/managers who do the same thing to their charges. It’s not just in pharma. I work as a patient concierge at a large health system hospital. There’s a camera that oversees my work station. When not walking around, our supervisor always checks up on us via the camera when patients come in to make sure we are asking them the right questions, going over the proper documents, making sure they are social distancing, etc.

 

First let me say...this is the doctors place of business not ours or the pharmaceutical companies. We are a guest. Offices are closing down. They do not need extra traffic in their place of business. The manager is the company’s agenda not the customer. This is a key difference.

2nd. I came from a clinical position. I worked in a hospital, icu, outpatient clinic and did not have an extra person in the room when I was with a patient. Yes. I had supervisors and managers. I am not saying there is not a place but pharmaceutical companies need to re-evaluate this role. If reps need someone standing next to them once a month there is a real problem with training or trust or both. I hate to break it to you manage but unless they are a new rep-the seasoned rep will give you the coaching moment you want and then go back to doing what they normally do after you leave. But if it makes you feel worthy. Be worthy, but don’t fool yourself. Such a waste of energy.

Give me one other industry that does this? Telemarking

Ps. I have a great manager with great ideas and feedback. I feel like I have improved as a rep in the past year, but I have had 15 years of managers that coached me to be them and that does not work. She also is not in my car once a month.

 

That's all very nice but your input and evaluations do not mean a thing. This is how PHARMA rolls not your hospital setting. Rep goes back to their protocol after DM leaves (dah).. a DM has to evaluate how you sell and how you message when they see you, it's called accountability, compliance and prevention of litigation. Capeesh.