Originally Posted by Anonymous
so yet another CIO has been shown the door and IBM have been told to depart, finally (I think that was the week the shares went up...) - yet all discussion of such topics seems verboten.
Sounds remarkably like Johnson & Johnson, where I used to work. The CIO came in with her cronies, pitched the whole outsource/offshore/shared service model. Workstation support went to IBM, Network went to Verizon, and the rest - helpdesk, DBAs, Windows engineers, Unix engineers - went to India and Brazil.
Now she was asked to leave at the end of the year, but hasn't been in the building for six months. Helpdesk is a joke. Workstation support costs are through the roof and we heard "that wasn't in the contract" more than I can say. Network support is a joke, too.
Why can't management in these companies understand that the poor service you get from outside vendors is a huge drain on soft costs, employee morale, and productivity? What is so wrong with internal support departments that actually understand and support your business, as opposed to just another low paid, outsourced tech?