Wow. Crazy thread. I had some interaction with the lab and its managers, sales, etc. lab managers are very young and inexperienced and somewhat ignorant. May be able to base that on age, but I wasn't sold on that. One of the toxicologists is a complete flake and shouldn't be in her position. Sales, well, is typical sales. Product offering from the lab seems to be good, but they are slow to react to changes and new offerings.
Just a perspective from a former employee who bears no ill-will.