LEXINGTON SHIT DOWN

Discussion in 'Pacific Pulmonary Services' started by Anonymous, Nov 4, 2013 at 10:16 PM.

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  1. Anonymous

    Anonymous Guest

    SOOO in case you are not aware. Jane Thomas thought it was a good idea to put the fate of the company in the hands of 11 GMs she promoted who pretty much ran the company into the ground. that being said Lexington CSR 3s are pretty much going to be leaving. dec 4th is our last day of work, took out half the call center. at least they gave us 60days. so Jane, I am going to tell you this is not going to work. we all know it. you never did any of the jobs so you don't know how difficult it is to work with the field. That's fine. Lexington was the clean up crew. They take the credit for our hard work and get rid of us all. doesn't make sense because its just going to fall back to shit.. OK that's fine. jane isn't going to last that long. remove the internal barriers says tejin. well you just removed your cushions. good luck all on the way to the unemployment dept!! ill see you there!
     

  2. Anonymous

    Anonymous Guest

    Holy crap. I'm sorry to hear this. How did it all go down?
     
  3. Anonymous

    Anonymous Guest

    I agree it is a sad day for the care team but let's get a few things straight. (1) The 11 GM's have not run the company into the ground. All prior decisions were not theirs to make. Now if it continues to spiral out of control then yes, you can place all the blame on them. (2) You may be right. Maybe it won't work. But if this doesn't work, it won't be worse than it is today. When it's as bad as it is today it can only go one direction. (3) Yes, Jane has never done any of the jobs but does she need to? For once, someone is finally listening. Kudos to her for finally having the courage to make an extreme decision that everyone in the field supports. It's about time considering it's been presented and discussed too many times to count. Don't worry about how difficult it is to work with the field now. The field will work with the field just fine same as it did way back in the day. (4) Lexington was the clean up crew? Please. Lexington did some of the front end and all of the back-end. The field was the clean up crew. Whatever couldn't get done was passed on so at least be real. (5) See #2 - again it can only get better. I can assure you it worked once before and will work again. (6) Jane isn't going to last long? Jane will last as long as everyone else. If you are still here then you might want to hope she does last otherwise none of us will be here. (7) Lexington is the cushion? Statement doesn't even warrant a reply it's so ridiculous.
     
  4. Anonymous

    Anonymous Guest

    This is so True. Kane, Farmer and Winters ran the company into the ground, NOT the GM's. Sorry about the jobs lost, but the blame goes to these 3 and no one else.
     
  5. Anonymous

    Anonymous Guest

    Agreed, though I'd stick most on Farmer and Paterra and less on Kane and Winters. plus, the GMs haven't even officially taken over in their new roles!

    Steely is doing a great job and we will see what happens with CCC. The company is not as large as it used to be though, and is back to pre-CCC size. makes sense to put the power at the field than rely on unwieldy KY teams with a revolving door of CCR 1's
     
  6. Anonymous

    Anonymous Guest

    Do you know what a CCR 1 is? I'm guessing no since I can almost promise you that they will still be making your outbound calls. As for us being let go...CCR 3 and CSRs yes we are the clean up crew. Maybe not for your center or district but for most. You like doing recerts? You like trying to get paperwork back on something the PCC didn't get paid on? You like taking every single call to order tubing or tanks or entering in all those lot numbers on delivery tickets (that's assuming you actually do)? I doubt it. That's where Lexington comes in. When a CSR quits and suddenly it's found that they haven't worked their on hold report or maybe it's just gotten too hard to handle it with all the new set ups that are becoming restarts because neither the CSR or the PCC actually knew what was needed to set the patient up and bill. Maybe it's a little bit of all of it but don't say it's none of it. Like I said it might not be your area but you only know where you work just like I only know where I worked, but I can honestly say that there are more districts, PCCs, DOMs, DSMs, SRDs, OMs, DMs, and now GMs, that I have worked with than have not. So keep in mind that if a change in perspective can change everything then maybe, just maybe, my perspective is a little more broad than yours.

    Feel free to fight me and say that it's all lied but deep down if you've ever had Lexington handle your reports or put in your paperwork you know it's true...if you're a CSR that is.

    Good luck to those who are left. I'm pissed and I'm scared but a little relieved. After seeing yard of the people in ky bust their asses to try and get stuff fixed I don't have to watch anymore.
     
  7. Anonymous

    Anonymous Guest

    I am sorry if anyone loses a job. However the call center is not a reasonable expense or a reasonable business model for a company with local locations and a red bottom line. How does the call center know a lot number on a cylinder in Lexington? If there is any management local they should be obtaining and documenting lot numbers, and not some telephone call center thousands of miles away? Do you receive shipments in Lexington from Airgas where you would be distributing the cylinders? The branch staff should never have lost control over customer service and distribution. I realize Lexington might make the staff aware that documentation is missing but a manager in a branch should be checking that out. If I worked in Lexington I would be afraid my job will be eliminated. The writing is on the wall, its too expensive to have a operation that was being done locally and make a whole new location in the middle of one of the most backwards states in the US. PPS is for sale, the first thing Apria or Lincare would do would be turn over the new patients to the new Apria or Lincare branch and regional billing center. Just FYI all
     
  8. Anonymous

    Anonymous Guest

    Lexington ranks 10th among US cities in College education, almost 40% of the residents of the city have at least a bachelors. This, as well as a reasonable cost of living has led to 4 fortune 500 companies building sites here. Decisions made by senior management led to the demise of the CCC, not the location.

    The employees who held the DVP title resisted the change at every turn. The CCC had little to no assistance from "Field Partners," PCCs never replied and field CSRs would come in on Monday and work the exact same report Lexington was working. The CSRs were doing what they were being told even though their bosses were promising the duplicate work would stop. Roles and responsibilities were lined out on numerous calls but a an executive never had the backbone to force the DVPs hands.

    When field CSRs should have been focused on assisting the PCCs on setups, they were sitting in the fax queue jumping on documents they knew Lexington would be working. Instead of working to collect documentation for setups on the reports, they were faxing Rxs to MDs when Lexington had a team for that too. The double work and lack of communication is what caused the CCC to fail. Meetings were held, promises were made but things never changed. Accountability - someone needs to update the core values.

    It's no secret that PPS has been picking up more patients then they set up and they have been for some time now. This needs to be the focus of the business. You can make across the board cuts but without sales it's pointless. I've had the pleasure of working with a bunch of great field CSRs but something will need to give. When your PCCs is pressuring you to help their sales and the manager is yelling about sales number doc performance will slip. This brings us all the way back to the beginning because that is how all of that work ended up in Lexington in the first place.

    I'm glad I left when I did and decided to visit the board once I heard the news about friend and past coworkers - I wish you all the best. Please have some tack when talking about differing opinions with people who were just laid off from a company I assume you are still employed at. If you think you are in the clear then I hope you enjoy that smoke being blown up your ....
     
  9. Anonymous

    Anonymous Guest

    Well said. Many people have lost their jobs recently and making unnecessary comments about the state of KY as a whole (really?) or the CCC will not change anything. I was part of a previous lay off and sympathize with anyone in the same boat. I am grateful for my experience and friends made during my time at PPS and can't wait for the next chapter in my life. I wish the best to everyone affected by the lay off and hope they find another job soon.
     
  10. Anonymous

    Anonymous Guest

    Look at the bright side, at least you weren't forced to take a two-week vacation, burning all your vacation time, before being laid off so Corp would not have to write you a check on your way out. Unlike the poor folks at corp who will be escorted out of the building in early January with nothing but a day's pay and the promise of a severance check as soon as they sign a promise not to sue.

    What a sad, pathetic joke. Imagine the millions Kane has made off this company and now he is responsible for hundreds of people losing their jobs. I am sure he sleeps well at night on his bed of money.
     
  11. Anonymous

    Anonymous Guest

    Over 100 will be let go from Lex in 60days, actually 30days and the other 30 is vacation. Now why couldn't they have done that with those who were let go at Corp in Bako and other remote offices? All the work the 100 did will be transferred to the CSR's at the center offices, who will not be prepared in 30days to deal with the load. Complete disorder and confusion will happen from this.
     
  12. Anonymous

    Anonymous Guest

    This will be similar to when they transferred the CSR function from the field TO Lexington in the first place. Does anyone remember that FIASCO?
     
  13. Anonymous

    Anonymous Guest

    The field blaming the center, and the center blaming the field has been the issue the whole time. No one WANTING to work together to get it done. The center had a big issue of not listening to the CSR's and CCRs....ever. The DOMs and DSMs would shuck processes handed down to them because they personally didn't like it. Both sides did it wrong, so everyone stop pointing fingers. Everyone had a chance to make this work, and a lot of people didn't even try.

    To my fellow co-workers in the field it was a pleasure working with you. I hope the best of luck for all of you. But let me leave you for some food for thought.

    11 GMs all with separate plans. All operating differently. They are piece milling PPS.
     
  14. Anonymous

    Anonymous Guest

    I think that is why so many PCC'S gave the back number to referral sources, That way someone in Kentucky wasn't answering a question about a patient in Oregon. Bad idea from the beginning. I proposed that at the meeting in Las Vegas, but Alan Winters overrated me. I was told to get with the program. I said it WOULD NOT WORK but Kane, Winters and Farmer said I was " BEHIND THE TIMES" Sad thing is, the patient is who pays the price.
     
  15. Anonymous

    Anonymous Guest

    Because a medicare patient in Oregon is so different then one in NY. That is the accountability thing mentioned earlier, insubordination should have led to immediate termination. Centralized care is not a new concept that PPS drempt up, it is a proven business model. The problem again was that these toxic people were allowed to remain in the company. Do you feel like you've won now that the company has been bled dry?

    Stating that Allen overrated you makes me think you are part of management. You sir are a shining example of a toxic employee. A manager at McDonnalds possesses enough leadership ability to recognize and term people like you. Too bad PPS could not retain managers of that caliber.
     
  16. Anonymous

    Anonymous Guest

    This is a Troll. Ignore them. Obviously knows nothing about PPS. Please move on.
     
  17. Anonymous

    Anonymous Guest

    Are you the one who stated you would
    "have the last laugh" because you see the the recent issues with PPS are funny?
    The FBI raid and the lost lawsuit! Or are you a troll looking for arguments?
     
  18. Anonymous

    Anonymous Guest

    No I am not. I hope the company succeeds for the other 800+ employees and the entire patient base. The issue I have is that this thread was most likely created by a Lexington Employee and a lot of Lexington employees are watching things unfold. Out of respect for the people impacted, could the gloating and I told you so comments go unsaid? These people have spent years as your coworkers and have all worked tirelessly for our patients and the company. I hope you take a second to thank the people who will continue to work for your centers for the next 20+ days even though they know that their days are numbered.
     
  19. Anonymous

    Anonymous Guest

    Well said. Lexington is indeed one of the nation's most educated cities, despite what some unschooled critics on this board may claim. Yes, it is very true: most of us hillbillies here in the Bluegrass State are really serious about higher education and will eventually "make good" with far better companies than PPS. You can attempt to insult us, but whether you knew it or not, it was often that a Kentuckian with a degree was on the other end of the line, regardless of the polite southern demeanor and slight drawl that might have caused you to foolishly assume they were toothless or unshod. New grads have to start somewhere, and the CCC has provided a great spot to gain valuable business experience in a, to the say the least, uniquely challenging environment, filled with impossibilities. It takes no honor student to recognize that IF an educated employee can meet or exceed performance expectations while dealing with PCC negativity all day, as well as executives who throw plans, initiatives, SOP's, or even entire departments out the window to appease the field, along with a constantly uncertain and evolving organizational structure amid the broad and now justified, sense of impending doom, you can damn well count on them becoming a rock star somewhere that matters. While this lay off is terribly unfortunate and scary for those who have to endure it, undoubtedly the impacted Lexington employees will use their time at the CCC as a stepping stone, moving on to bigger and better opportunities that exist with several premium local employers, regardless of time spent at a company that failed to ever pull its head out of its incompetent behind, and allowed the outcome to be steered by a host of coworkers who never wanted the CCC to succeed in the first place. A few strong, focused and empowered executives with a cohesive vision could have changed the course entirely, with a successful centralized operation still as part of the plan.
    By the way, here's food for thought that you may choose to soak up with a warm southern biscuit:

    http://www.forbes.com/best-places-for-business/list/
    http://www.parenting.com/article/best-cities-2010-lexington-ky
    http://www.kiplinger.com/article/business/T012-C000-S002-best-value-cities-2011-6-lexington-ky.html
    http://en.wikipedia.org/wiki/Lexington,_Kentucky
    http://www.ukneurology.com/html/about/rankings.html
     
  20. Anonymous

    Anonymous Guest

    Hear hear! You Lex folks will be missed (I work at corp and said I would have the last laugh) and I honestly wish you the best. You have been invaluable to me these past 5 years.