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  #1  
Old 05-04-2013, 11:08 AM
Anonymous
 
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Default Quest IT Outsourcing

Just announced ove 150 IT employees to lose their jobs.

Maybe Quest should help the American economy and not outsource jobs to India.
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  #2  
Old 05-04-2013, 05:35 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

Typical quest, go sell IT services with no one to support it
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  #3  
Old 05-04-2013, 06:50 PM
Anonymous
 
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Talking Re: Quest IT Outsourcing

Hello. My name is Peggy, how may I help you ....
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  #4  
Old 05-05-2013, 11:20 AM
Anonymous
 
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Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Hello. My name is Peggy, how may I help you ....
You mean your name is Ramesh Patel.
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  #5  
Old 05-07-2013, 02:31 AM
Anonymous
 
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Default Re: Quest IT Outsourcing

I heard that they are outsourcing to TCS and shuttiing down most IT functions TIme frame 17 weeks from now. I think they are positioning the company for sale, maybe to Humana maybe KP. The new "logistics platform" they announced in their quarterly report is smoke and mirrors, but they are going ahead to keep up their street cred. Sigh. Where is Ken when we need him
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  #6  
Old 05-08-2013, 04:39 AM
Anonymous
 
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Default Re: Quest IT Outsourcing

Was this announced somewhere or just overheard this was going to occur in about 17 weeks?
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  #7  
Old 05-10-2013, 09:22 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

Did this occur?
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  #8  
Old 05-11-2013, 09:20 AM
Anonymous
 
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Default Re: Quest IT Outsourcing

Is Care360 support being outsourced to India?
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  #9  
Old 05-11-2013, 07:02 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

no
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  #10  
Old 05-11-2013, 11:59 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

Care360 is not in the first round, however, eventually all of IT will be outsourced.
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  #11  
Old 05-16-2013, 05:12 AM
Anonymous
 
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Default Re: Quest IT Outsourcing

Has this happened? How many so far have been cut and where?
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  #12  
Old 05-16-2013, 05:14 PM
Anonymous
 
Posts: n/a
Smile Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Just announced ove 150 IT employees to lose their jobs.

Maybe Quest should help the American economy and not outsource jobs to India.
IT geeks in Mumbai are much cheaper. They speak 2 languages. And they tend not to be lazy. Do the math.
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  #13  
Old 05-25-2013, 02:20 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

Any updates?
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  #14  
Old 05-25-2013, 08:02 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

Are talking about Care 360 that Quest stole from Care Evolve???
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  #15  
Old 05-26-2013, 03:46 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
IT geeks in Mumbai are much cheaper. They speak 2 languages. And they tend not to be lazy. Do the math.
If english is one of the 2 languages you are talking about they are very very hard to understand.
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  #16  
Old 05-28-2013, 04:48 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
IT geeks in Mumbai are much cheaper. They speak 2 languages. And they tend not to be lazy. Do the math.
They don't send jobs to Mumbai... just Bangalore, Chennai and Delhi.
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  #17  
Old 06-06-2013, 01:01 AM
Anonymous
 
Posts: n/a
Lol Re: Quest IT Outsourcing

Do yourself a favor and do a little research on IT jobs in Mumbai. To say that Mumbai wont have a place in Quest IT outsourcing is laughable. Go. Now. Research.
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  #18  
Old 06-08-2013, 12:30 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Yes, the announcement was made on May 1 that a contract has been signed with TCS to replace 150 American IT employees with overseas employees, in India. The axe hasn't fallen yet - the names of the 150 people being cut have yet to be announced. Presumably the transition of these 150 jobs to India will be completed by early October. The types of IT jobs going overseas are "non-core" functions like HR systems and web development. They haven't announced plans to outsource any "core" functions like healthcare-related software (so Care360 is unaffected, at least in this wave).
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  #19  
Old 06-08-2013, 12:35 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

Indeed, where is Ken Freedman when we need him? I miss Ken.
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  #20  
Old 06-08-2013, 01:04 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Yes, the announcement was made on May 1 that a contract has been signed with TCS to replace 150 American IT employees with overseas employees, in India. The axe hasn't fallen yet - the names of the 150 people being cut have yet to be announced. Presumably the transition of these 150 jobs to India will be completed by early October. The types of IT jobs going overseas are "non-core" functions like HR systems and web development. They haven't announced plans to outsource any "core" functions like healthcare-related software (so Care360 is unaffected, at least in this wave).
If you think it will stop with non-core jobs you are crazy. It is just a matter of time. The fact that they are also outsourcing Billing IT should tell you that all applications will be outsourced. Certain business functions are moving also. Customer Service is moving to Tampa and Kansas City. Next will be functions such as dispatch in Logistics and Billing will be outsourced too.
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  #21  
Old 06-08-2013, 03:28 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Indeed, where is Ken Freedman when we need him? I miss Ken.
I miss surya. You had to wait a year to find out how incompetent the new guy is in being the CEO
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  #22  
Old 06-08-2013, 04:06 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
If you think it will stop with non-core jobs you are crazy. It is just a matter of time. The fact that they are also outsourcing Billing IT should tell you that all applications will be outsourced. Certain business functions are moving also. Customer Service is moving to Tampa and Kansas City. Next will be functions such as dispatch in Logistics and Billing will be outsourced too.
Quest is heartless.
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  #23  
Old 06-08-2013, 07:51 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
I miss surya. You had to wait a year to find out how incompetent the new guy is in being the CEO
Like Surya was any better.
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  #24  
Old 06-10-2013, 02:46 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Do yourself a favor and do a little research on IT jobs in Mumbai. To say that Mumbai wont have a place in Quest IT outsourcing is laughable. Go. Now. Research.
Having personally visited all the sites they will be sending the jobs to, and interviewing much of the management, only disaster recovery/business continuity back-up staff would likely be anywhere but the three places I mentioned (not that it really matters).
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  #25  
Old 06-11-2013, 08:53 AM
Anonymous
 
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Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Having personally visited all the sites they will be sending the jobs to, and interviewing much of the management, only disaster recovery/business continuity back-up staff would likely be anywhere but the three places I mentioned (not that it really matters).
That sound is the company circling the drain. We have only one place to go and its DOWN
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  #26  
Old 06-11-2013, 10:00 AM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quest is being consistent in outsourcing its IT to places that demand workers endure endless hours and sweat shop conditions to have a job. It has already done it to its tech workers in this country. Quest treats its workers like cotton pickers in a field and looks the other way as it destroys people.
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  #27  
Old 06-11-2013, 10:24 AM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Quest is being consistent in outsourcing its IT to places that demand workers endure endless hours and sweat shop conditions to have a job. It has already done it to its tech workers in this country. Quest treats its workers like cotton pickers in a field and looks the other way as it destroys people.
You obviously have never been to an India IT shop. They are beautiful campuses, with outstanding working conditions, both physically and professionally. Really.

Have you seen the Quest lab over there? White marble floors! The place is nicer (inside - can't speak for the neighborhood) than any of their labs here. Shame it doesn't have any business to speak of...
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  #28  
Old 06-11-2013, 11:38 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Quest is being consistent in outsourcing its IT to places that demand workers endure endless hours and sweat shop conditions to have a job. It has already done it to its tech workers in this country. Quest treats its workers like cotton pickers in a field and looks the other way as it destroys people.
Destroy people, crappy working conditions, more work less people? That's not over seas conditions that's right here under the new CEO
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  #29  
Old 06-12-2013, 09:18 AM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Destroy people, crappy working conditions, more work less people? That's not over seas conditions that's right here under the new CEO
As an outsider looking in, and reading the Quest posts about closings, layoffs, outsourcing; it sounds to me like your company is posturing itself for a buyout That sound reasonable?
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  #30  
Old 06-12-2013, 09:52 AM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Destroy people, crappy working conditions, more work less people? That's not over seas conditions that's right here under the new CEO
True, and then they try Jim Jones type indoctrination. Rucskowki or however you spell his name is a real slime bag, and so is every employee downstream from him who buys into and tries to sell this brainwashing. It like the Stepford Wives part 2. Sick, sick, sick.
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  #31  
Old 06-12-2013, 10:16 AM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Are talking about Care 360 that Quest stole from Care Evolve???
When you say Care Evolve, you mean to say Bio Reference...

Regardless, both have garbage mickey mouse software
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  #32  
Old 06-19-2013, 11:48 AM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
As an outsider looking in, and reading the Quest posts about closings, layoffs, outsourcing; it sounds to me like your company is posturing itself for a buyout That sound reasonable?
Not only reasonable- it's clearly Plan A, especially when you look at the CEO & his team's incentive packages.
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  #33  
Old 06-21-2013, 05:19 PM
Anonymous
 
Posts: n/a
Banghead Re: Quest IT Outsourcing

Outsourcing is rapidly expanding at Quest Diagnostics. And no - this is not a rumor. The first round is TCS replacing 150 developer positions. Infrastructure is already being targeted as the next round (but quite clearly not waiting on the first round to complete) with a second consulting company (I forget who they are using but not TCS for the infrastructure outsourcing). IT Infrastructure meaning the teams that keep the hardware running that supports the applications such as OS teams, DB teams, Network teams, etc...
As one of the previous posters states - selling the company is the only thing that makes sense here. The complexity of these systems is not something that can be understated. The company is getting rid of people that have 10~25 years experience. Many people have been here a very long time and have a huge amount of business knowledge and knowledge on the particular systems they work on. This is not knowledge that is all written down in documents - it is in people's heads. Even if people cooperate in outsourcing their own position (in order to get the compensation package) it is just not possible to transfer years of experience and knowledge to somebody else in a couple weeks.
The company balance sheet will look good in the next 6~18 months. After that my projection is the rapidly falling apart systems will drive clients (ie - doctors and doctor groups) quite rapidly so as to cause the year-end closing numbers for 2014 to start looking dismal. Which is quite likely obvious even to an idiot so probably look for the company to be sold summer of 2014.
I hope the new CEO is happy with the millions he will be making by putting so many families out of a good paying job.
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  #34  
Old 06-23-2013, 06:26 PM
Anonymous
 
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Default Re: Quest IT Outsourcing

Who do we think will be the highest bidder???
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  #35  
Old 06-24-2013, 09:32 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Who do we think will be the highest bidder???
GE
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  #36  
Old 06-25-2013, 01:24 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Outsourcing is rapidly expanding at Quest Diagnostics. And no - this is not a rumor. The first round is TCS replacing 150 developer positions. Infrastructure is already being targeted as the next round (but quite clearly not waiting on the first round to complete) with a second consulting company (I forget who they are using but not TCS for the infrastructure outsourcing). IT Infrastructure meaning the teams that keep the hardware running that supports the applications such as OS teams, DB teams, Network teams, etc...
As one of the previous posters states - selling the company is the only thing that makes sense here. The complexity of these systems is not something that can be understated. The company is getting rid of people that have 10~25 years experience. Many people have been here a very long time and have a huge amount of business knowledge and knowledge on the particular systems they work on. This is not knowledge that is all written down in documents - it is in people's heads. Even if people cooperate in outsourcing their own position (in order to get the compensation package) it is just not possible to transfer years of experience and knowledge to somebody else in a couple weeks.
The company balance sheet will look good in the next 6~18 months. After that my projection is the rapidly falling apart systems will drive clients (ie - doctors and doctor groups) quite rapidly so as to cause the year-end closing numbers for 2014 to start looking dismal. Which is quite likely obvious even to an idiot so probably look for the company to be sold summer of 2014.
I hope the new CEO is happy with the millions he will be making by putting so many families out of a good paying job.
To be fair, IT was a big part of why the company is failing. 30 some-odd labs running maybe a dozen different labs systems tied to some equally ridiculous number of billing systems, all requiring hordes of different people to keep them patched together and running, all because Surya was too lazy/stupid/arrogant/cheap/whatever to integrate them properly when the were acquired. Shutting down most of the labs and standardizing them on common applications and infrastructure is long overdue. That said, it sucks that so many people will be out of work. The smart, qualified ones started looking over a year ago when the writing was on the wall.
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  #37  
Old 06-28-2013, 07:42 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

What is new with this situation?
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  #38  
Old 07-08-2013, 03:53 PM
Anonymous
 
Posts: n/a
Unhappy Re: Quest IT Outsourcing

The previous user posted that "30 some-odd labs running maybe a dozen different labs systems tied to some equally ridiculous number of billing systems, all requiring hordes of different people to keep them patched together and running".

That isn't IT, it's Operations.

Operations allowed all of those business units to continue to operate as islands unto themselves instead of integrating them into the systems that IT already supported. In the cases where business units were integrated, IT happily reallocated the resources that had been supporting those redundant systems to create new competitive systems. So don't blame IT for the company fragmentation. IT couldn't force the company to consolidate, but merely support the many systems that every local dictator insisted on retaining.
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  #39  
Old 07-10-2013, 01:58 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
The previous user posted that "30 some-odd labs running maybe a dozen different labs systems tied to some equally ridiculous number of billing systems, all requiring hordes of different people to keep them patched together and running".

That isn't IT, it's Operations.

Operations allowed all of those business units to continue to operate as islands unto themselves instead of integrating them into the systems that IT already supported. In the cases where business units were integrated, IT happily reallocated the resources that had been supporting those redundant systems to create new competitive systems. So don't blame IT for the company fragmentation. IT couldn't force the company to consolidate, but merely support the many systems that every local dictator insisted on retaining.
I'm not blaming IT for creating the problem, but it is an enormous cost and operational performance obstacle, and fixing it and eliminating all those extra costs means IT gets slashed. And whatever "new competitive systems" they want to develop can be developed by someone else, faster, better, and less expensively than they can do it in-house.
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  #40  
Old 07-10-2013, 05:30 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

You may be right that they can build new systems faster and better. However, they are letting so many IT professionals go, that have dedicated their carreers to the company. The amount of knowledge they are losing is crazy. And for what, to have it outsourced to India. Every business unit insisted on keeping the old systems. It was upper management that let this happen.

The company is on a downward spiral.
and unfortunately the only ones that will make out are the leaders that made all the bad decisions.
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  #41  
Old 07-11-2013, 11:38 AM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing - what now?

So now that the ax has dropped on the programmers/developers with TCS is there any word on the rest of IT? As of 07/15 all after-hour calls for the East/New England region will be routed to the IT service desk in Texas where previously each region was covering locally. What's going on with Infrastructure?
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  #42  
Old 07-11-2013, 04:51 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
You may be right that they can build new systems faster and better. However, they are letting so many IT professionals go, that have dedicated their carreers to the company. The amount of knowledge they are losing is crazy. And for what, to have it outsourced to India. Every business unit insisted on keeping the old systems. It was upper management that let this happen.

The company is on a downward spiral.
and unfortunately the only ones that will make out are the leaders that made all the bad decisions.
The upper management "leaders" that made those bad decisions are mostly all gone. Frankly, if they made the right decisions, most of the people being let go in IT would never have been needed in the first place. I'm not saying the new guys are any smarter, but it was pretty obvious what needed to be fixed.
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  #43  
Old 07-11-2013, 08:37 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Would you clarify "what's so obvious that needed to be fixed?
And how all those programmers for Billing, HR, Sales and Marketing would not be needed there
in a first place? Who would be supporting business?
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  #44  
Old 07-12-2013, 12:00 AM
Anonymous
 
Posts: n/a
Rant Re: Quest IT Outsourcing - what now?

Quote:
Originally Posted by Anonymous View Post
So now that the ax has dropped on the programmers/developers with TCS is there any word on the rest of IT? As of 07/15 all after-hour calls for the East/New England region will be routed to the IT service desk in Texas where previously each region was covering locally. What's going on with Infrastructure?
Was announced past May Quest Diagnostics not in business of IT want to outsource much possible. At least many of technical IT employees as clearly IT non-technical employees considered non-expendable. First round subcontracting in place with impacted people notified and transfers knowledge from commencing. Lack of cooperation in transfer of knowledge subcontractor informed developer would lose pay. Specific mention of such in case concept not clear.
Infrastructure outsourcing contract now in negotiations presumably. Stay tuned to know the extent of this, as well as the timeframes of such within the next few weeks.
Do any guesswork as to which teams will be affected after the round of infrastructure?
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  #45  
Old 07-12-2013, 09:48 AM
Anonymous
 
Posts: n/a
Thumbs up Re: Quest IT Outsourcing

My last company sent all of the IT jobs to Iceland. When the server crashed, they had to hire 20 Indians to fix it. But management messed up and hired Native Americans, confused thinking that they were going to have skilled workers that work on the cheap. Instead, our operation consisted of 20 native americans imported to Iceland working on a server connected to the US. When Katrina came, they changed to a Cloud system, and ended up accidentally downloading Super Mario Bros. to the mainframe, which crashed the system. Yoshi got promoted, but so did Bowser who is making layoffs. Luigi keeps eating all of the left over pasta in the company fridge!
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  #46  
Old 07-12-2013, 11:58 AM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Would you clarify "what's so obvious that needed to be fixed?
And how all those programmers for Billing, HR, Sales and Marketing would not be needed there
in a first place? Who would be supporting business?
It was obvious that costs were out of control due to 30 some-odd labs all being run as individual businesses, instead of as one. There is/was an obscene number of applications and interfaces to be supported. We should have had one standard LIMS connected to one Billing system. Instead, we had too many to count, which meant we had to have way to many IT people on board to keep the overly-complicated mess running. Had Surya done it correctly in the first place, they never would have had to hire all those excess people. On top of that, Surya's paranoia drove him to do far too much in-house, at far higher cost. Even when he finally got in bed with HCL (for all the wrong reasons) he mismanaged that relationship and paid way more than he had to, for worse results than we should have had.
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  #47  
Old 07-12-2013, 07:26 PM
Anonymous
 
Posts: n/a
Rant Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
It was obvious that costs were out of control due to 30 some-odd labs all being run as individual businesses, instead of as one. There is/was an obscene number of applications and interfaces to be supported. We should have had one standard LIMS connected to one Billing system. Instead, we had too many to count, which meant we had to have way to many IT people on board ...blah blah blah ...
The implication that there were 30 different lab systems is obviously totally inaccurate. To further try to tie the current and ongoing IT outsourcing with the number of lab systems is also widely inaccurate. IT never had the clout to be able to dictate to the labs what software they would or would not run. The labs were always the customer and IT was directed to support and work for the labs.
As a matter of fact, currently, the lab systems have NOT YET been outsourced nor have any official communication come down stating that the lab systems are on the chopping block. (Not to say that won't happen in round 3 or round 4 of the IT outsourcing initiative.)
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  #48  
Old 07-15-2013, 02:13 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
The implication that there were 30 different lab systems is obviously totally inaccurate. To further try to tie the current and ongoing IT outsourcing with the number of lab systems is also widely inaccurate. IT never had the clout to be able to dictate to the labs what software they would or would not run. The labs were always the customer and IT was directed to support and work for the labs.
As a matter of fact, currently, the lab systems have NOT YET been outsourced nor have any official communication come down stating that the lab systems are on the chopping block. (Not to say that won't happen in round 3 or round 4 of the IT outsourcing initiative.)
A) I never blamed IT for the excess of applications to support. IT did pretty well controlling costs given the cards they were dealt. But IT costs are still way out of line despite their good efforts.

B) I didn't intend to imply there were 30 labs systems... 6 maybe? But consider that with all the systems the LIMS need to feed, and the complexity and costs are multiplied. And LIMS are just an example (though obviously a big one) of the excess, redundant apps being supported. Anything more than 1 is excess cosst that needs to be eliminated.

C) If you know why TCS was chosen, you would know that lab systems are very much in play, ASAP (just not soon enough). First you cosolidate the lab footprint, then you consolidate the systems. It may not be happening right now, but you can be confident it is all mapped out.
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  #49  
Old 07-15-2013, 06:53 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Surya blew it. The LIS should have been consolidated/standardized in 2007 when Quest lost the UHC contract. Wall Street was expecting a decline in revenue and earnings. It was the perfect time to fix the LIS and billing systems. To have the same tests in 23 different labs with different test codes is absurd. In some labs (TBR),you have more than four test codes for the same test!
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  #50  
Old 07-16-2013, 02:37 PM
Anonymous
 
Posts: n/a
Default Re: Quest IT Outsourcing

Quote:
Originally Posted by Anonymous View Post
Surya blew it. The LIS should have been consolidated/standardized in 2007 when Quest lost the UHC contract. Wall Street was expecting a decline in revenue and earnings. It was the perfect time to fix the LIS and billing systems. To have the same tests in 23 different labs with different test codes is absurd. In some labs (TBR),you have more than four test codes for the same test!
Exactly. But it should never gotten to that point - every lab should have been standardized immediatly after its aquisition. When you do it that way, not ony does it make more sense operationally, you roll the costs of the integration into the purchase accounting so it doesn't impact earnings. Surya's head was just too high up in the clouds to think that stuff through. I mean, what CEO who understood or cared anything about operations, or bulding a SUSTAINABLE business model would keep a lightweight like WS in charge of running it??? All he did was hide behind fake growth, worry that LH would steal his non-existant trade secrets, and throw shareholder's money at his friends back in India.
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