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<p>[QUOTE="Anonymous, post: 3348115"]Just had to revive this old thread. Now that transition has ended, and transformation is in full swing, the complete arrogance and ineptitude of IBM is showing through. The tools that have been implemented are absolutely horrible while, at the same time, do an excellent job of violating about 5-10 industry best-practices and regulatory expectations (FDA and SOX).</p><p><br /></p><p>They have also done a spectacular job of showing everyone that the Unisys Help(less) Desk was actually NOT the bottom of the barrel. And while SK is still an idiot for leading the program that exposed everyone to their incompetence, it was really not "the worst solution ever" like so many people had complained. In fact, the IBM Service Desk is so bad that I have heard that DM and CN are going to go to India to see it first hand. Oh to be a fly on the wall after THAT trip.</p><p><br /></p><p>For now, though, I'll just sit back and enjoy the warm glow of the Schadenfreude as IBM shows Amgen the true depth of the stupidity of TF's decision. I wouldn't be surprised if the contract were terminated and Amgen had to go out and fill a bunch of the gaps left from all the talent they hemorrhaged over the last 18 months. In fact, I'd probably wet myself and giggle like a little school girl if that happened.[/QUOTE]</p><p><br /></p>
[QUOTE="Anonymous, post: 3348115"]Just had to revive this old thread. Now that transition has ended, and transformation is in full swing, the complete arrogance and ineptitude of IBM is showing through. The tools that have been implemented are absolutely horrible while, at the same time, do an excellent job of violating about 5-10 industry best-practices and regulatory expectations (FDA and SOX). They have also done a spectacular job of showing everyone that the Unisys Help(less) Desk was actually NOT the bottom of the barrel. And while SK is still an idiot for leading the program that exposed everyone to their incompetence, it was really not "the worst solution ever" like so many people had complained. In fact, the IBM Service Desk is so bad that I have heard that DM and CN are going to go to India to see it first hand. Oh to be a fly on the wall after THAT trip. For now, though, I'll just sit back and enjoy the warm glow of the Schadenfreude as IBM shows Amgen the true depth of the stupidity of TF's decision. I wouldn't be surprised if the contract were terminated and Amgen had to go out and fill a bunch of the gaps left from all the talent they hemorrhaged over the last 18 months. In fact, I'd probably wet myself and giggle like a little school girl if that happened.[/QUOTE]
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Cafepharma Message Boards | Pharma Sales, Device Sales, Lab Sales
Home
Forums
>
Pharma IT
>
Amgen IT
>
Amgen Signs with IBM
>
Cafepharma Message Boards | Pharma Sales, Device Sales, Lab Sales
Home
Forums
>
Pharma IT
>
Amgen IT
>
Amgen Signs with IBM
>