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Dendrite or C3I?

Discussion in 'Dendrite' started by SFA REP, Aug 13, 2007 at 7:37 PM.

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  1. SFA REP

    SFA REP Guest

    Let the games begin:

    Which one has a better software platform, support line, and staff?
     

  2. Anonymous

    Anonymous Guest

    Well....C3i does not have software.
    Both companies have mediocre phone tech support because this has become a commodity business with lower profit margins...help desk pricing has lowered due to this.
    The staff question is dynamic, because both organizations have high turnover.

     
  3. SFA Rep

    SFA Rep Guest


    So what happened to C3I's Siebel partnership? What the heck do they support now? ACT?
     
  4. Anonymous

    Anonymous Guest

    Dendrite's marriage with Cegedim is dubious at best. If you are looking for the best SFA/CRM software and services out there, go with StayinFront.
     
  5. Anonymous

    Anonymous Guest

    Bread? No...wait. Toast. Toast! What do I win?
     
  6. Anonymous

    Anonymous Guest

    Riddle me this...which SFA/CRM provider does Dendrite's sales force use?

    I will give you a hint; it's not any software package in the Dendrite portfolio. It Salesforce.com...LOL!

    Not only are they a direct competitor in the same market but it’s like going to your BMW salesman to buy a car and finding out he drives a Mercedes. LOL!!

    Dendrite could never keep it’s true talent in house due to the fact that the company does not pay up to industry standards and seldom promotes internal career paths.

    Its true downfall from a services standpoint was when the company structure went from team specific groups to a share resource business matrix.

    The company lost the pharma company “specialist” per client. The help desk was moved to Virginia and they hired all the AOL rejects from the area.
     
  7. Anonymous

    Anonymous Guest

    Excuse me, that isn't true. They hired all the Gateway and Cannon rejects in the area, not AOL rejects :)
     
  8. Anonymous

    Anonymous Guest

    I would avoid StayinFront\Windsoft. Their service is great yes, unfortunately, their software is, for lack of a better phrase, utter crap.
     
  9. Anonymous

    Anonymous Guest

    Care to be more specific? This doesn't help much.
     
  10. Anonymous

    Anonymous Guest

    I am not sure how familiar you are with database software so I am not sure how specific you want me to be. The software itself is very unstable. Quit frankly, it is thrown together and cheap. They are a great low end solution, don't get me wrong. If had a small company and needed a cheap solution I would consider them if that was all I could afford, but that is about it. And a simple look at their client list will tell you that is exactly what they get. Also, the security is almost non-existent. Anyone with even slight database experience can directly manipulate the data locally on the laptop. While it would take some knowledge of the software to actually do much with that, it isn't a risk I would want to take with my data. The software lacks configurability; There are some minor customizations that can be made but nothing like what can be done with the major providers. And lastly, the security on sight itself is a joke. Well, not really a joke per say, there simply isn't any. Which is a problem when your data is stored on sight.
     
  11. Anonymous

    Anonymous Guest

    Hmm so how are some of their clients?
     
  12. Anonymous

    Anonymous Guest

    Dendrite... At least their offices are in the states and you don't talk to someone from Indian whenever you have a problem.
     
  13. Anonymous

    Anonymous Guest

    C3i is moving to PA. They have given all of their employees 6 months notice and a $2500 stay on bonus until March 31st. Looks like the company is goind down hill. I wonder how all of their clients are going to feel about this.
     
  14. Anonymous

    Anonymous Guest

    Where in PA are they moving to?
     
  15. Anonymous

    Anonymous Guest

    C3i is moving to PA. Starting salary for a level 1 tech is $11.
    should be in new location by april 08
     
  16. Anonymous

    Anonymous Guest

    they are moving to wilke barre, PA. They will have NJ office for client managers and above. This should be short time as well.
     
  17. Anonymous

    Anonymous Guest

    Hey! Eleven Bucks an Hour is good money for someone who wants to get out of the Scranton Coal Mining industry and start supporting drug reps on the phone.
     
  18. Anonymous

    Anonymous Guest

    Please try to support a somewhat local company and get your paper supplies from Dunder-Mifflin!
     
  19. Anonymous

    Anonymous Guest

    I'm holding out for $12 !
     
  20. Anonymous

    Anonymous Guest

    'Chuck' (and his inflated, unwarranted EGO) was pushed out of C3i about 2 years ago. This is more like a 'Joel' move.