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Fake Call Entries? Handwritten Claims? per DM

Discussion in 'Ask an Employment Attorney' started by anonymous, Aug 8, 2019 at 12:46 PM.

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  1. anonymous

    anonymous Guest

    Our boss, and director both have asked field reps to enter what can only be called 'fake calls' on customers, clients to make it look as though we actually had a conversation with a provider. Access is nonexistent and if we actually put down what actually happens which is we just drop off paperwork, that would NOT be a call under any other situation, and corporate would then be aware that we are not actually speaking to 95% of our customers. This however, puts field reps in a precarious situation since the appearance is that we are speaking to providers, so if our numbers are not good, the assumption is we are ineffective. So it's a catch 22. If you put in the fake calls, everyone's jobs are justified, and the vp's think there is business to be had, because others around you are also putting in fake calls. If you put in the truth, you stand out and will show up on some report as your boss and director will say you're not working. Legal case?
    What about when your boss writes unsigned hand written claims on stickies and attaches them to sales aids, and asks you to drop them off to doctors? Legal case here? Multiple team members claim same.

  2. anonymous

    anonymous Guest

    the industry is designed to put reps in that situation. with managers telling you to. yes, you have a case. but you better complain at an OIG level not your company. they will term you-but you will have some type of 'case'
  3. anonymous

    anonymous Guest

    Wouldn’t someone have a case if they reported it to the corporate attorney and then all the sudden laid off?