March Newsletter: 3 Months After The Exorcism

Discussion in 'Meda' started by anonymous, Mar 7, 2017 at 12:41 PM.

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  1. anonymous

    anonymous Guest

    pressed for time, will break out into different posts. I heard there are only 3 original copies for the rez. one in crayon, another on a napkin, and the other in sharpie. The BBC ( mark cuban credit) is coming to wall street.


    Dynamic sales leader with proven success in building, developing, and maintaining highly effective teams. Consistently demonstrates the ability to achieve desired results. Adapts quickly to ever-changing markets and rapidly deploys new strategies to accelerate sales volume and share. Effectively anticipates market obstacles and deftly organizes, assembles, and arranges resources to meet goals. Expert in cultivating key customer relationships to generate alignment and loyalty. Highly collaborative approach insures successful cross-functional communication and attainment of corporate expectations. .


    WORK EXPERIENCE

    Senior Regional Sales Director

    Meda Pharmaceuticals - Nashville, TN - 2008 to 2016

    Accountable for achieving sales goals throughout the Southeast and Puerto Rico/USVI by leading and developing seven district managers and over 70 representatives. Highly involved in crafting marketing and training initiatives that inspired cooperation and performance among all departments. Trusted advisor for account management team and multiple internal departments.

    • Achieved consistently high sales results throughout region by excelling in the implementation of strategy, resource allocation, and motivation. Drove revenue and EBIDTA by focusing on the bottom-line (proper P & L management) and top-line (accounting for over a third of the organization’s promoted products sales volume). • Effectively developed regional objectives by utilizing numerous analytical techniques and data points to identify growth drivers across fluctuating markets. Superior communication skills enabled clear dissemination of the strategic plan resulting in accelerated execution and sales goal attainment.

    • Excelled in developing cross-functional relationships in order to enhance teamwork and the advancement of organizational goals. As a result, was charged with the construction and oversite of key initiatives involving product launches, retention efforts, and sales force optimizations.
    • Accomplished in identifying, acquiring, and developing talent. Cultivated future leaders of organizations including managers, directors, and “C level” executives. Established a pipeline of talent by maximizing the diverse skills of each team member.

    Ken Crews

    Areas Sales Manager

    Meda Pharmaceuticals - 2004 to 2008

    Selected to innovate and create a new and unique specialty sales team focusing on the allergy community. Conceptualized the design, qualifications, and targets of this elite sales division. Supervised the implementation of the plan including the establishment of territories, procuring experienced representatives, and the application of strategic priorities.

    • Effectively matched goals to resources enabling foundational relationships to be established between the organization and physicians/professional societies. Influenced customers on the local, state, regional, and national levels. These efforts culminated in increased sales volume and market share within the respiratory market.

    • Established and oversaw priorities that included promotional budgets, utilization of trained key opinion leaders, and the development of relationships with teaching institutions. These efforts resulted in achieved sales goals and a reduction in operational costs.
    • Launched regional career program that prepared specialty representatives for corporate leadership positions. Ultimately reduced recruiting and training costs as the majority of promotions within the organization came from the specialty team.

    District Sales Manager

    Meda Pharmaceuticals - 1998 to 2004

    Hired, trained, coached, and developed a team of talented sales professionals. Motivated individuals to meet both corporate sales goals as well as their personal career goals. Thrived in an environment where problem solving and risk taking were encouraged. Influential in the creation of plan of action meetings as well as their field implementation.

    EDUCATION

    Bachelor of Arts in Public Relations

    University of Alabama - Tuscaloosa, AL
     

  2. anonymous

    anonymous Guest

    WORK EXPERIENCE

    Regional Sales Director

    West Region - Meda Pharmaceuticals - 2014 to 2016

    Downsized - Mylan/Meda acquisition)
    • Direct team of 6 District Managers and 54 sales representatives across 22 states, including AK and HI
    • Provided leadership and strategic direction to the region, enabling them to achieve sales goals
    • Hired, trained, and developed the West Region leadership team - built charter for leadership team
    • Vast experience leading sales teams through expansions and restructuring
    • Possess great experience in performance and talent management
    • Developed and piloted Dymista Prior Authorizations program for the Company. Program was expanded for use throughout the entire sales organization.

    Senior District Manager, Philadelphia District

    Relocated - 2012 to 2014

    began position 7/1/12 - conducted Dymista training meetings the first week • Won 2012 Presidents Club award
    • Prepared/trained team for successful Dymista launch in September 2012 • District lead NE Region in Dymista TRx volume during tenure as DM

    Therapeutic Specialty Manager, East Region

    - 2011 to 2012

    • Sold Onsolis for one month, and MUSE for 18 months
    • Geography of district covered everything East of the Mississippi river • Completely rebuilt TSR team after merger, hiring 5 new positions
    • Finished 2011 and 2012 sales years leading in MUSE dollar volume

    District Sales Manager

    - 2009 to 2010

    • Started position Feb 2009, built cohesive team, finished 5th in 2009
    • Improved Soma 250 sales from last (#30) to #2 in the division in 2009 • Developed 2 current Meda District Sales Managers

    Financial Advisor

    Ameriprise Financial - 2007 to 2008

    • Managed 7 million dollars in assets
    • Advised clients on all aspects of financial planning and retirement
    • Completed FINRA and SEC requirements for Series 7, and Series 66

    District Manager - Portland/Spokane

    Pfizer Pharmaceuticals - 1997 to 2007

    Trained numerous sales representatives over 10 years as a District Manager. Hired more than 25 new representatives and promoted in excess of 15 to greater levels of responsibility within the organization. Achieved award-winning results while leading teams in geographical areas that included 5 different states.
    • Winner of Quota Achievers Trip 9 of 9 years eligible

    • 5 Time winner of New York Shopping Spree • TACU of the Year: 1999 and 2003
    • Region of the Year: 2001
    • Successfully launched 9 new products

    • Specialize in hospital arena, having a hospital based product 15 of 16 years: Diflucan, Voriconazole, Unasyn, Azithromycin, Trovafloxacin

    IHR and Manager, Initial Training

    - 1996 to 1997

    • Responsible for sales in 7 major teaching institutions in LI/NY area
    • Won Circle of Excellence, #1 IHR in NE, and Vice Presidents Cabinet, #4 IHR in 1997

    Company Commander

    United States Army - 1995 to 1996

    As Commander of the 623rd Transportation Company, the company received award as best company in the 77th RSC in 1995.

    Professional Healthcare Representative

    Pfizer Training Department - 1991 to 1996

    1991-1996
    • Territory in Queens, NY - office and hospital sales
    • Highest district dollar volume for Unasyn and Diflucan • Highest market penetration for Unasyn and Diflucan
    • Won Zoloft award trip in 1994

    Captain

    United States Army - 1987 to 1996 Duty assignments Active Duty:

    Company Commander, 140th QM Co

    United States Army - 1994 to 1995

    Battalion Adjutant

    United States Army - 1990 to 1991

    Company Executive Officer

    United States Army - 1989 to 1990

    Rifle Platoon Leader

    United States Army - 1988 to 1989

    EDUCATION

    BS in General Engineering

    United States Military Academy - West Point, NY
     
  3. anonymous

    anonymous Guest

    So, did you serve your country, dude?
     
  4. anonymous

    anonymous Guest


    Yes, SF86 status and active. You forget to list your clearance? Might want to add that
     
  5. anonymous

    anonymous Guest

    Maybe add it to this section?


    ADDITIONAL INFORMATION

    Award winning leader with a unique background in sales leadership and team development. Practical, articulate, and creative, with proven ability to solve difficult business situations. Consistently obtained high performance through leadership, coaching, sales marketing, customer relations, and team development.
    • Leadership/Coaching

    • Developing Front-Line Leaders and Individual Contributors • Communication, Facilitation and Presentations
    • Organizational Ability
    • Team Building
     
  6. anonymous

    anonymous Guest

    Dude, how come you guys are nowhere to be found when it comes to owning up to what happened? All these years your crew walked around and acted like they owned the place and made it clear to everyone that if they didnt like it " there is the door." Or people were driven out of a good job and career bc they thought some initiatives were not a good idea.

    Now the crew has vanished and not a single manager stepping up and saying "yeah , maybe we should have listened before the ship was under water ( culture forward).

    Who is responsible for what happened to this company ? The Management Team or the Sales force? Which one is it? Its a simple question. Or are you on that much medication to say Sweden, or no one to blame?

    You should pick up the phone and talk to the people whose careers were destroyed, lives devasted, homes were lost, and went through divorces because they lost their jobs at this company due to the level of poor judgement and selfishness that went on. The food, the booze, the electronics, the little high school "click", the waste. Giving each other bigger salaries through bigger titles and promotions. Stretching the expenses through 3rd party consulting company invoices....

    When you call those people and they pick up the phone ask them "if they served their country?". See how much that matters to them.

    Problem is you wont, none of you actually cared or thought about other people outside the circle and how that could impact you long term. You were looking out just for yourselves, making sure the booze kept flowing and the music still going. How many times have you called someone to see how they are doing after you laid them off? Did you ever offer to help someone get another job that you had to lay off?

    Nah, wasnt on your agenda? Just kept partying on right? Some of you Didnt even return phone calls back to see if you yourselves made the cut and were okay.

    While the boys were hanging out on EZ street , those who were knocked down are still til this day trying to make things happen and will never be the same. Both emotionally, physically , and spiritually. You rode the gravvy train long enough that you truly havent felt the stress of a job loss with kids, house, family etc...

    There are others who did luck out, timing was right , pushed the envelope , worked with people also trying to make it happen that are now looking down picking up the phone for those who werent part of the internal soviet union style management team. Now you have to sleep in the bed you made for yourselves.
     
  7. anonymous

    anonymous Guest

    bump in title, bump in base, Vegas on the way out.
     
  8. anonymous

    anonymous Guest

    I forgot about Sam Barry. Haha the Army loser. That guy was so stupid, it was painful to listen to him talk. Whoever the insider is who posted above is right on. Good for them to expose the leadership here and to call people out that caused this failure to happen. Money handed to the Xtra Mile Group scam to increase budgets from Sweden. I am glad that there is a huge group of people that are watching their activity closely to make sure they don't slip through the cracks and find another job.
     
  9. anonymous

    anonymous Guest

    It's over. let it go. you won
     
  10. anonymous

    anonymous Guest

    Its not about me anymore, its about doing whats right. Hiring managers need to know the truth about what went on here. They can see the evidence within the recent roles listed for Meda Management candidates. Take a look at the timeline and notice how the senior managers all received a promotion within the same year.

    Yet none of these Meda Management candidates talk too much about the numbers that landed them those promotions. My suggestion to any recruiter or decision maker is to start digging right there.

    And what about everyone else? Surely they had to perform in order for "senior management " to get promoted right? Nah, just left with "riding the wave."

    The management team at this company lead with a very destructive leadership philosophy and left a long trail of devastation over the years. That is their legacy. Yes it is justified to be on the lookout for Meda Management candidates bc of how they conducted themselves and think about how they would impact others in a organization. You want more evidence? Take a look at the candidates waistline.....

    GOBS its about others. Not yourselves or me anymore. If you find a tree to crawl up on there is a ethical obligation to shake that tree until you come down. If that little tree needs to be chopped down, then chop it down. Whatever it takes. You may not like it but its the right thing to do.

    Its a simple concept to understand... In place was a well tenured management team for a company who employed hundreds of people that no longer exists, who is accountable?

    Think about all those people you knew were going to loose their jobs including yourselves. So what did you do? You give each other bigger titles to get bigger raises and then hit Vegas on the way out. While talking about "culture forward." Please...
     
  11. anonymous

    anonymous Guest

    Progressive award winning commercial sales leader with a consistent record of exceeding expectations in the health care industry. Results achieved through collaborative strategic planning, focused leadership and execution. Solution orientated leader who has consistently set standards for development and performance within the organization. Experience in multiple therapeutic categories and diverse customer business models. Focused on achieving EBITDA goals through top line sales growth by applying the appropriate blend of people development, marketing execution and managed account strategies. Areas of expertise include:

    Sales Leadership/Management Account Management Market Analysis & Planning Team Building/Development Advocacy Development Performance Management Leading through Change Training & Development Operations Management/Contracts Communication Skills

    WORK EXPERIENCE

    National Sales Director - Respiratory

    Meda US Pharmaceuticals - Dallas, TX - December 2004 to Present

    Lead US sales force which consisted of 225 Sales Professionals, 25 District Managers and 4 Regional Sales Directors. Focus is on the respiratory portfolio which includes Allergy and Asthma products.
    • Refocused sales strategies in order to allocate resources and improve sales force effectiveness resulting in a sales turnaround for primary brand. This led to immediate improvement in sales trends and goal attainment. • Re-engineered sales force structure to ensure execution of product brand strategies, leading to achievement of quarterly sales goals.

    • Designed, built and executed successful National Sales Meeting for 275 people. Resulted in improved sales force retention during acquisition and renewed focus on achievement of sales objectives.
    • Built new "Culture Forward" program designed to focus field force activity during company acquisition in 2016. This became the communication and retention platform for the US organization during acquisition.

    • Developed specific sales/marketing strategies to take advantage of market-based opportunities in key sales areas for Dymista. Reallocated resources to TAAIS at a National level resulting in a contribution margin of 21% for Dymista sales in Texas.

    Senior Regional Sales Director

    Meda US Pharmaceuticals - Dallas, TX - 2009 to 2015

    Lead a team ranging from 6 to 8 District Managers, Account Managers and 60 to 75 representatives in multiple states. Responsible for providing leadership and strategic sales direction to regional management team which delivered 70 million in top line portfolio sales revenue for US Market Company. This is accomplished through strong leadership, effective coaching and mentoring of the team, utilization of resources and strong collaboration with internal departments to consistently achieve business results.

    • Achieve sales results across product portfolio - 2010, 2011, 2013, 2014 and 2015 Presidents Club Winner • Established a regional culture focused on accountability to results vs. activity
    • Recruit/develop individuals capable of future management roles (10 promotions from management or STR team)

    • Created and built Regional Training Program to accelerate skill growth under current hiring model

    • Designed and build Account Management initiative which resulted in new approach to gaining access to key customers. This lead to the establishment of the AMR Team within Meda US
    • First RD promoted to Senior Regional Director role within Meda US
    • Built strong partnerships with internal Brand Team colleagues resulting in program for most important customer group in the country (TAAIS)

    • Establish regional goals and strategies to pull through product brand plans
    • Establish and maintain effective regional communication strategies
    • Responsible for appropriate performance management within the region
    • Participate in development and implementation of national sales strategies
    • Led Sales Force through 2010, 2011 and 2014 National Alignments - sales force restructuring - Change Management expertise

    • Lead RD team on multiple product initiatives such as Marketing - Sales Force call plan pilot, Account Management initiation, and National Product "relaunch" initiative.

    Area Sales Manager

    Meda US Pharmaceuticals - Dallas, TX - 2005 to 2009

    Led a team of 11 specialty sales professionals with Specialty and KOL responsibility within the TX/LA/OK/CO markets with responsibility for exceeding sales goals within the area.
    Developed personnel capable of assuming future leadership roles within the organization.
    • Lead PC DMs in development regional business plans.

    • Ensured consistent implementation of plans across sales forces.
    • Responsible for the implementation and utilization of the promotional budgets within the region for sales teams and development of KOL programs.
    • Consistently work with PC DMs in the followings areas: Personnel, brand tactical implementation, promotional budget allocation, and KOL development.
    • Ranked #1 in sales attainment, resulting in being recipient of 2007 Presidents club award for Specialty Districts (Consists of the top 5% of sales force).
    • Promoted 2 Specialty Representatives to Primary Care District Sales Managers and 1 to Regional Account Manager.
    • Developed 4 high potential team members who were selected to STR program from district.

    Regional Sales Director

    aaiPharma - Dallas, TX - November 2003 to November 2004

    Managed a team of 11 sales professionals with Institutional, Specialty and KOL responsibility within the Southern Region. Responsible for achieving sales goals for the Region, which consisted of 7 states. Reported to V.P. of Sales.
    • Hired to build out sales force for new division including building management team for region.

    • Focused on development and implementation of national marketing and regional programs, resulting in delivery of exemplary sales results.
    • Created a high- performing sales team during the national implementation of new aaiPharma sales force.
    • Worked with the corporate leadership to develop and implement new polices and procedures which encompass the following: Sales Training, Development of Field Contact Forms, Development of Sales Force Automation and Sales Incentive Programs.

    • Participated in marketing research program for launch of new pain management product.

    Sales Exit Manager Liaison

    PFIZER CORPORATION - 2003 to 2003

    One of twelve chosen nationally for a Director Level position with Pfizer. Responsible for managing the merger acquisition process at the Dallas Regional Business Center. Acted in concert with corporate Human Resources

    to ensure a smooth transition from Pharmacia Corporation to Pfizer Corporation. Focused on managing the RBC staff, fixed asset inventory control, as well as, managing exiting RSD's, Sales Managers and Sales Professionals.

    Specialty Sales District Manager

    PHARMACIA CORPORATION - Dallas, TX - 1999 to 2003

    Managed a team of 13 sales professionals with Specialty and KOL responsibility within the Dallas RBC. Responsible for achieving sales goals for a District which is comprised of four states.
    Built and developed a sales team which finished #1 in the Urology/Neurology specialty division for three consecutive years.

    • Primary focus on promotion of Pharmacia products to top decile Urologists and Neurologists.
    • Focused on development and implementation of national marketing and regional programs.
    • Developed and demonstrated the ability to work across several regional sales boundaries with multiple sales directors.
    • Focused on individual development of high potential sales professionals for future management/marketing positions. (13 people promoted to management level positions.)
    • Recipient of 2002 Platinum Club Award for Specialty Districts (Ranked #1)
    • Recipient of 2001 Platinum Club Award for Specialty Districts (Consists of top 6% of sales force).
    • Recipient of 2000 Premier Club Award for Specialty Districts. (Consists of top 5% of sales force)
    • Participated in marketing rotations with Brand teams for Neurology and Urology products
    • Developed "Pinnacle" programs for Urology customers, which became a national template for current Urology State of the Art Lectures.
    • Managed and implemented Urology Business Partnerships within each territory, resulting in 3 of these accounts ranking among the top 5 nationally.

    Specialty Sales Manager

    PHARMACIA CORPORATION - Dallas-Fort Worth, TX - 1991 to 2003

    Primary Care District Sales Manager

    PHARMACIA CORPORATION - Dallas, TX - 1998 to 1999

    Managed a district of 8 primary care sales professionals, 2 institutional sales representatives and 2 Oncology representatives. Responsible for attaining sales and market share goals for a wide-ranging product portfolio in the DFW and West Texas marketplace. Hired 5 new sales representatives upon taking over the district.
    • Lead district from sixth place to third place with over 100% attainment

    • Hired, coached and developed four Premier Award Winners
    • Promoted two representatives to District Sales Management positions
     
  12. anonymous

    anonymous Guest

    Post a big one about The ReZ!
     
  13. anonymous

    anonymous Guest

    john white please!
     
  14. anonymous

    anonymous Guest

    Did Mack Jefferies work here?
     
  15. anonymous

    anonymous Guest

    Summary

    SALES / ACCOUNT MANAGEMENT EXECUTIVE
    Leads an Environment that is Strategic in Thinking, Inspirational,
    Performance Oriented and Cemented in Trust
    National sales director that enjoys breaking new ground and developing new ideas to achieve goals in an ever

    changing pharma environment. A proven performer who can adapt to changing environments and challenges

    as evidenced by 8 President Club wins.
    Excels at building customer advocacy and mastering challenging markets to deliver results. Establishes key

    customer relationships with top tier Key Opinion Leaders, leadership in congresses, training programs, societies and major medical groups within the respiratory market. These relationships provide one-on-one and group interactions that lead to increased access and brand awareness.

    Empowers management leaders to take charge of their teams and create a winning environment where results are realized. Skilled at handling talent management which allows the sales force to be highly productive by hiring, retaining, and developing the right people.

    Areas of Expertise
    Advocacy Development # Strategic Development # Business Development # Talent Development Sales & Marketing Alignment # Brand Positioning # Sales Management/Direction

    Experience

    National Director –Respiratory Specialty Sales at Meda in the US

    January 2011 - Present (6 years)
    Direct a team of 42 representatives and four area managers across the US. Provide support and resources to

    the management team enabling them to achieve sales, business, and career goals. Provide leadership and

    strategic sales direction through coaching, mentoring, and collaboration across the entire organization. “Our mission is to support the commercial success of Meda by fostering a positive corporate image through

    dialogue between Meda and institutions, clinics, and HCPs with the goal of understanding customer and

    patient needs, improving access to Meda products and
    ultimately driving TRx performance.”
    # Recruited and developed the entire team from 16 specialty representatives to 42 and 4 mamagers across the

    US, Hawaii and Puerto Rico and executed Account Management in all major markets
    # Actively participated in cross functional strategic leadership with Marketing, Sales Medical and

    Compliance creating internal and external exchanges demonstrating a stong depth of experience

    Page1

    # Established innovative solutions for physician's and patient’s to access Meda products. Developed advocacy among our key customers including:

    o Allergy and ENT Training Programs
    o Major Medical Groups, KOL’s, Retail Clinics and Pharmacists.
    # Partnered with Allergy and Asthma Network to support patient advocacy including corporate council,

    initiatives visiting capitol hill, asthma camps and retail clinic disease state education
    # Support the Meda Primary CareTeam in achieving sales results across product portfolio.
    # Designed “Culture Forward” program to focus field force during company acquisition
    # Developed Reward and Recognition programs to reinforce goal attainment and grow talent pool
    # Responsible for appropriate performance and talent management
    # Leads development and implementation of national sales strategies including product launches, brand plans,

    incentive plans, managed care initiatives, and training

    Southeast Respiratory Specialty Area Sales Manager at Meda in the US

    January 2007 - December 2011 (5 years)
    Lead a respiratory specialty team in the Southeast (FL, GA, AL).

    Women’s Health Specialty Sales Manager at Ther-Rx Corporation

    April 2005 - December 2006 (1 year 9 months)
    Manage OB/GYN specialty representatives in the markets including Illinois, Missouri, Wisconsin,

    Minnesota, Iowa, Nebraska, Kansas and Oklahoma.

    Midwest Neuroscience Area Sales Manager at MedPointe Pharmaceuticals

    April 2004 - April 2005 (1 year 1 month)
    Manage neuroscience sales specialists in the Midwest markets including Illinois, Michigan, Ohio, Minnesota,

    Wisconsin, Iowa, Indiana, Nebraska to 101% of goal for Zomig family in the triptan market. Included developing strategy and execution to drive our business. Responsible for advocate development in geography including the Diamond Clinic in Chicago.

    • Integral part of developing and building an elite specialty team focusing on the rhinitis market
    • Helped establish key relationships between organization and physicians and professional societies on the

    local, state, regional, and national levels
    • Developed future leaders of the organization

    Midwest Regional Sales Director at MedPointe Pharmaceuticals

    January 2001 - April 2004 (3 years 4 months)
    Manage 9 district managers and 105 sales representatives in the Midwest Region. Maximize assets,

    market orientation, market research, execution of promotional programs, performance management, sales performance analytics,, performance appraisals, plan and conduct sales meetings, and Key Opinion Leader development, hiring and selection of district managers and representatives

    • Sales growth of +21% with a market decline of 20% in respiratory market

    Page2

    • Opened the Midwest Region with our field force expansion in January 2002 • Optimized 75 territories, including 30 new expansion territories

    Sr. District Manager at Wallace Laboratories

    January 1991 - December 2001 (11 years)
    • Coaching and development of representatives

    Sales Representative at Wallace Laboratories

    May 1981 - December 2000 (19 years 8 months)
    • Promotion of products in the rhinitis, respritory, and pain markets

    Education

    St. Mary's University, Winona, MN

    Bachelor of Arts (B.A.), Biology/Biological Sciences, General, 1976 - 1979 Activities and Societies: Alpha Phi Omega - National Service Fraternity


    President's Club

    Wallace Laboratories

    July 1984

    President's Club

    Wallace Laboratories

    Page3

    July 1988

    President's Club

    Wallace Laboratories

    June 1995

    President's Club

    Wallace Laboratories

    June 1996

    President's Club

    Wallace Laboratories

    July 2000

    President's Club

    MedPointe Pharmaceuticals

    August 2001

    President's Club

    Meda Pharmaceuticals

    August 2009

    President's Club

    Meda Pharmaceuticals August 2013
     
  16. anonymous

    anonymous Guest

    seems like the gobs are hiding for dear life so they dont bring the circus to town- the swamp is drained!
     
  17. anonymous

    anonymous Guest

    He did. And yes, it's true. I know where you are going with that. It has already been called out.
     
  18. anonymous

    anonymous Guest

    What's the scoop?
     
  19. anonymous

    anonymous Guest

    I heard he works for B&L now. He was my manager awhile back. Did he get fired for his inappropriate relationship with Meda rep? Give us update please.