How much turnover can management ignore? How much falling market share can be explained away? Apparently, quite a lot. Pssssst... that's because warehouse sales are continuing to grow. Just listen to the earnings calls. IC numbers are a figment of Bob's imagination. All that revenue and we get bonuses smaller than my previous primary care gig.
Anyone with talent left this division long ago. Bob and Jeff ran them all out. Karma is catching up, boys.
Bob and the two clowns ran all the top managers and salespeople off because the didn't want to listen to reasonable feedback. Now they are trying to explain results that are based on fabricated sales results (which JK started manipulating when he was in sales ops). They created their own nightmare- hope they have fun "living the dream!".