Running a respiratory company with out any respiratory tharapists

If your location “kind of” - - “does”* Care Plus - - -you are “kind of” MISSING THE BOAT.*
*
LCMs - -you should be driving the culture in your location that we are the eyes and ears for our Docs in the patient’s home when it relates to their respiratory disease.* Many physicians are not even aware that we are able to provide baseline ONO and that we are willing to follow up every 6 months with ONO so that the Doc and patient are not surprised by ER visits, and hospital stays.
*
SRs - - you should be explaining Care Plus to your referral sources - - GIVE IT A NAME -- - - make it a part of your Referral Sources vocabulary
*
CSRs - - if you are not hearing Care Plus discussed regularly* - - BE A DRIVER OF THE PROCESS - - ask for secondary diagnosis, and make sure that you are putting together the paperwork for your SR and that we are receiving orders to perform the ONO
*
PSTs - - your instruction and communication to the patient is crucial to the success of Care Plus

Thanks TM no mention of respiratory therapists. I guess we don't count since there are so few
working for Rotech. But then again why have RT's working for a respiratory home care company.

 

This is what this company used to do!!! But no longer are we able to let the physician know that the patient maybe having problems, because all we do anymore is drop and run. Patients arent being seen, supplies are given once every 6 months if lucky, patients arent being seen unless they need something and call in..equipment is not being checked. Sure the insurance is being billed monthly for equipment in the home, but who knows that the equipment is even working. Such as.. a patient is to be on oxygen, concentrator has been in the home for over a year or more, but has not been checked since setup. The concentrator is only putting out 72%, no wonder the patient is in seeing the Dr because they cant breathe and their oxygen levels are very low. So now the patient is started on some medication that may not have been needed. If only the home care company had the staff to do proper maintence and have the staff to visit the patient. Then and only then can you say you offer patient care, and be the eyes and ears in the patients home..That is how the locations used to run. But NO staff had to be cut. Positions eliminated and patients suffer. I dont care how many ONOs you do, if no one is going to be there to take care of the patient it is all null and void and misrepresentation.

 

Interesting that the there is the misspelling of the word (therapist) in the headline, but you DO drive home the ONO initiative without a doubt.
The only thing remotely considered "patient care" or "care plus" is the agenda to put out those pulse ox's possible, so that you can get those O2's.
All pretty transparent to most.

 

BINGO...It is transparent to most providers and they are sick of these overnights being pushed down their throats..Why do you think there are so few orders unless they are generated by Rotech..They will use another company who lets them practice medicine.

 

To many of the LCM's are being "driven" by the AM's.

 

So do the Rotech Sales people have restrictions on gift giving? A rep in our area gave roses out to many (dozens?) of receptionists at dr's offices on Valentines day. Cheesy enuf to begin with, but doesn't Rotech need to adhere to laws governing g gifting to referrals? This guy is a laughing stock because that's all he can offer. No RTs and service is below par.....

 

Sounds as if you are "pushing" it down their throats b/c of your lack of ability to come to terms on where the company is headed....up up up

 

Well if they are headed up,up,up.....then along with the upward movement hire a staff that can offer what you push. Stand behind those promises with quality, instead of cutting staff to pad your bottom line and look good to the creditors.

 

This is the norm for most all dme's nowadays.