This is not in any way a bigoted or inappropriate comment: To the powers that be, we can't have a quick and simple resolution to our weekly issues if the people who answer the phone are so difficult to understand due to accents/language barriers. I'm not sure what has happened in the past year, but please reverse course. It would also be nice to have them stop closing tickets with the problem never getting resolved. Please re-allocate our bloated speaker program budgets towards paying for a quality call center.
*********************************************************************************** Thank you for your post. The help desk takes all complaints seriously and values our employee's concerns. You, after all, ARE the Company! Please note we have an in-place continual improvement process that depends on inputs like yours. We have had other complaints re the 'language diction' issue and are taking steps to improve our service. Re the closeout of tickets w/o resolution, we have NEVER heard that complaint. Perhaps you have mistaken the ticket status. If it reoccurs please file a formal complaint.
******************************************************* Posts like the above are annoying, obviously we agree. We, in upper Leadership slots, take the original post seriously and are looking for constructive comments re the issues noted. Continual improvement requires definitive feedback from our team.
