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actually you proved my point exactly by deflecting the main point of the conversation - closing sales - . the debate was whether or not you stated the importance of closing a sale. if you actually would listen (in this case read) you would understand the content of the debate at hand. based on your ability (or lack thereof) to carry on a conversation through a message board I am sure you are amazing in front of your customers (sarcasm). keep up the good work and please make sure the coffee does not get too cold the next time you bring me starbucks.