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I AM on unemployment because my stupid company had to lay off half their sales division.  I had problems reaching someone on the phone, so I went to the local office and spoke with someone.  Easy as pie.  It is completely stupid for someone to try and phone an office for 7 weeks with no getting through, and not take the initiative.  If you can't get the human contact over the phone, you have to go and get it!!  I got my unemployment started immediately after my severance package "ran its course" because I took the initiative and went into the unemployment office.  And I am in a state whose unemployment is just below 12%.  How's that for a backlog?