It's funny how all the upper management types hype how "we are the best in this industry" (I've been w3 pharma companies and that speech is always the same, heard it at all 3) YET, they mimic what all those other "bad" companies do!
X company averages 9 details per day, we at Z will do 10! Y company says that Z company is doing 10 so we will do 12! X company hears about Z and says that we must improve to be the best and will go for 14! X, Y and Z are really not in a pissing contest so much as they are pissing on themselves and don't realize it!
Then all other companies hear about the # of calls and mimic too. Quality calls are history.
