If you think LillyDirect can work through the process of getting patients started on a Lilly product —— You are mistaken my spouse tried going thru Lilly Direct 6 weeks ago and she still hasn’t received Her wt loss med. Lilly Direct and the pharmacies they work with are not able to help patients. They are actually anti sales. They don’t have the help they need for customer service, nor can you get a pharmacist to call back the doctors or patients. Lilly Direct is one big Cluster.