No clue and don't care. The Midwest is a difficult area for many CSCs. JB is a new DM and probably is playing by "Ms. blind carbon copy emails" playbook. New managers typically are strict at the beginnning and then become more lax.
Gossip is rampant at Phadia. At one of their countless conferences (waste of time and $), I had the misfortune of having to take the elevator with the most worthless DM. The manager saw what floor I pressed and insinuated that I was on the same floor as another DM on PURPOSE. He further told me that rumors were "flying" around about me and how promiscuous I was. Same DM told my customers that I was just a seductress. The DM has a job because his team is strong.