Help with Dynasplint Trisma Device and corporate contact
My physician ordered me a Trisma splint and told me the sales rep would handle everything and come to my home to fit me. The physician left the country for a month. After almost a month, I was "fitted" with a Dynasplint trisma splint by a local rep today. Unfortunately s/he placed the splint in my mouth and did not have me redo it. She spent less than 10 minutes with me and met me at a non-medical place. I was told that there were full instructions including how to remove the pads for cleaning. She put it in the box and left. When I called to have her return (less than 5 minutes after she had left) to show me how to clean the device, she did not return my call at first, then refused to come back. I now have several questions.
1. Which way do the pads go----less transparent plastic towards the teeth or away from them?
2. How does one remove the pads for cleaning?
3. Are the pads at the back of the mouth or the front (she did not tell me that)
4. Who is in charge of sales staff and customer satisfaction at corporate? I previously left a voice mail for the managing director (I was told he was in charge) and that was not returned.
Thank you. A very disatisfied customer