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We are already well on our way to getting back to regular production of these ports and although this has been a difficult time for us, I'd like everyone to understand that we are made of tougher stuff than most people seem to realise.  We will learn, improve and grow as a result of this recall. It's no surprise that you are all enjoying having a go at us, I completely understand. You won't admit it but deep down you probably respect the fact that we did the right thing for our customers even though it hurt.


EES is a large system of intelligent people who work very hard to get things right for our customers.  We clearly made some mistakes here but we are collectively too strong not turn this around.


By the way.... don't think you are immune to this kind of problem.  Anyone can have a bad day.


Calm down!