Impaxis is terrible. My counselor called me once. We had one phone conversation, said my resume looked great. When I asked her to check for any errors she said that's not what she does. She said that I should have my spouse do that. Get this...I was having trouble getting set up on the website and when I asked her for help she said that she wasn't terribly proficient with the online resources and that it was "my" responsability to get set up. What an ape. Haven't heard from her since. Name is Flo Yee. Just god awful.