I'm assuming hospital. Managers are clueless when it comes to working hospitals and have a company generated phrase "dig deeper into your accounts.". Which in their inexperienced minds means wondering the halls & confronting MD's in the units ( ICU, MICU, etc....) appointment or no appointment. They actually think "Hospital Rep." means you spend 100% of your time in the hospital & actually get upset when an office call is made on an MD. They don't understand that you call on MD's wherever you can and they don't understand how hospitals have changed and become much more regulated for reps (reptrax, vendormate, etc....). The product is great, great benefits but major league inexperienced DM's & unfortunately it seems like they are jerks for the most part & that is putting it very nicely. hope this helps. Best of luck.