fascinating comment...considering that ibm has very little business left with s-a in the US. ops center, server team, desktop support, network, e-mail teams were all taken away from ibm and moved to other vendors in the past couple years. ibm might still have some dba stuff, but that's about it for infrastructure.
of course, i'll agree that many of the directors and sr managers under RL are useless and that someone should look at some of the relationships with the preferred vendors. i might go so far as to say that even RL is useless
as for restructuring, they'll never be finished. just this week they told more people throughout IS that their positions were eliminated. and that probably won't be the last time.