Don't forget to enjoy the new Empower Interactive garbage about to be released. Dendrite offers sub par service to a sub par pharmaceutical company. Since this post started, no restructure has taken place, except that Sanofi further downgraded their support contract. The level of support dropped from crappy to laughable.
Wait until the 15th when the servers are supposed to be back up. I'm guessing the VPN and sync servers will crash from overload. Prepare for more long waits on hold as you receive vague Quest error messages sitting in a doctors office waiting for a signature 
