MRL IT's leaders clearly have even less of a clue than their equivalent in the other divisions.
The vendors obviously want to maximize profit so will provide resources probably only days out of university with the absolute minimum skills to be able to get the job done and requiring on the job training at the time and expense of the client. The client is either stuck with the same vendor ad infinitum or has to swallow starting from scratch with each new vendor with a prolonged breaking-in period.
The vendor typically gets paid irregardless of whether the service provided is good or bad so after the honeymoon period, with no incentive, reverts to providing a poor service. The individuals working for the vendor are also not incentivized to provide good service beyond the minimum required to remain in their job because no matter how well they perform they won't be paid any better, provided a bonus, etc. But Merck thinks these people will continue to provide outstanding service for years for the camaraderie and love of the intellectual challenge.
The number one reason not to vendorize everything is because Merck is truly awful at managing vendors and has spent a lot of time and money honing those skills.
Merck has a short memory. Does anyone recall the Petya incident. How did having non-Merck IT staff based remotely work out then?
I am not a research scientist but I will say that we probably manage research as poorly as we manage IT and every other area of the business. The same sycophants will have been promoted to management and leadership positions, all too scared to speak out and address the issues because they fear losing their job too. We obviously engender an atmosphere of indifference and fear of job losses among MRL staff just as well as the other divisions. I can't imagine Merck fosters an environment where researchers are empowered to think differently, investigate their suppositions and are rewarded for their achievements.
Outsourcing research is an awful idea. If you're able to successfully research new medicines, vaccines, medical devices, etc. you're doing it for yourself either to take it to market or to sell it to the whales of the industry like Merck who can't research if their life depended on it so will pay big bucks. Why would you consider instead doing the same for minimum wage and letting Merck reap the benefits?
Merck has clearly wanted to outsource all of IT and has been working that way for decades so sure, why not, go ahead and hopefully it will hasten Merck disappearing into the annals of history.
If MRL treats IT like just another vendor instead of their partner, then would it make sense for Merck to have the IT division at all? If they want to vendorize the process, why stop at IT services? You can vendorize all scientific discovery process as well...