Lee has read a lot of books, but let's be honest. His people skills suck more than a blackhole. The guy has close to zero real in the field sales skills and his exact words I overheard him say once "if a rep isn't at goal for 2 months they should be put on a plan"
EXACT WORDS
Yet backorders, broken devices, bad customer service and everything else.. That's fine.. But heaven forbid you aren't at goal because you lost an account for something completely out of your control, if he has his way you would be on a plan.
The guy should work in a back office with zero human interaction. Any of his findings should then be passed to someone who can actually integrate with society.