Our center in AR had over 100 Medicare O2's not paid out. When we discovered we could use center generated chart notes, we quickly got about 70 of those paid out. After that, we were able to get paid out on our Medicare O2's fairly easily. Well, they are now claiming that we can no longer use the center generated chart notes to get paid. Seriously? So... The new Medicare O2's are being accepted as valid for setup and being billed to medicare if the correct script and saturation levels are documented. However, this is somehow not enough for lincare to pay their sales reps? How is this double standard allowed and if they are billing and being payed by Medicare, why and how are they not paying their reps the commission they have rightfully earned? It seems like they realized reps were again getting paid with center generated chart notes, so, time to put an end to that. Also, Medicare's website clearly states they absolutely do not need these detailed "extra" chart notes. This is a Lincare-generated issue. Good way to offset a loss of 43% revenue-cut in some areas. Well, let's just not pay the reps right? Great philosophy. Sad thing is most of our area reps enjoy their job, are very loyal and work hard for the company. I'm afraid they are not going to keep some of the most loyal reps they have.
"Never push a loyal person to the point where they no longer care".