The auditing is due to wording in Obamacare that allowed 3rd party scum to ambulance chase on medicares behalf. Went into effect in 2009.
Your conference call will go like this:
There is no problem
The process works great (because AMs and regionals lie)
Reality is neither the CSRs nor the reps have the time to monitor it.
Its nearly a full time job at a center as large as mine.
