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I know for a fact that reps were placed on plan after:

 1) not hitting plan during the 90 day period

2) Approaching the RSD explaining B.O status and how lost accounts were due to both monitor delays and poor customer service (pt reports)


Now the manager could have tried to assist her by rectifying the issues and going to the accounts directly to save the accounts but decided to simply place her on plan without making any effort to save these accounts.


Simply look at the turn over rate. Management wants reps to bake a cake without any of the ingredients