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A few things would help the new hires succeed and stay around: An actual training program, one that is not created by a TM that has never worked anywhere other than CVT and is totally laughable. By not promoting TMs to RSM within their own region, or better yet, don't just promote TMs that are kiss-ups or just because they made their numbers. Not a good predictor or success as a manager at all. No people skills or really any skills other than, well you have been here awhile and no one else wants this job.