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Name the account if you are so confident.  I bet the failures coincide with the days you checked in.  EES rep is no longer welcome at one of my accounts.  We had no failures for 2 years.  Then all of a sudden one happened each week for a month.  Once they realized the EES rep was there for the first two, and his "buddy" was the scrub tech for the other two, the problem was solved.  Tech was given a witten D.A.R. and EES can no longer sign in through reptrax.  Pretty tough to sell when they no longer allow youin the building.