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Name the account if you are so confident. I bet the failures coincide with the days you checked in. EES rep is no longer welcome at one of my accounts. We had no failures for 2 years. Then all of a sudden one happened each week for a month. Once they realized the EES rep was there for the first two, and his "buddy" was the scrub tech for the other two, the problem was solved. Tech was given a witten D.A.R. and EES can no longer sign in through reptrax. Pretty tough to sell when they no longer allow youin the building.