Does NN use an electronic signature pad or paper? And if it's electronic, when does your first signature need to be logged, and when does your last? And how many signs per day?
Electronic Signatures?
- Thread starter Anonymous
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WOW! Sound like you want to "work" for NN IF you can find a way to NOT work. Really, must you be so obvious?
Oh, c'mon. It's not about working, it is about working the system and being successful within it. You know that logging a certain number of "calls" per day doesn't move rxes. It's connecting with a certain percentage of your prescribing base on a regular basis and keeping them happy and writing. But it's also about keeping up the front and "making" your call plan to keep the Bean Counters happy. So I was just wondering how hard they make it at NN.
I work smart and spend my time where I need to in order to move my business in the right direction. And yeah, occasionally, one of the benefits of this job is its flexibility. You are a liar if you have never "knocked off" early to go to something for your kids or a doctor's appointment. It makes the not-so-good stuff about this job worthwhile!
And if anyone would like to actually answer my question, that would be awesome.
I work smart and spend my time where I need to in order to move my business in the right direction. And yeah, occasionally, one of the benefits of this job is its flexibility. You are a liar if you have never "knocked off" early to go to something for your kids or a doctor's appointment. It makes the not-so-good stuff about this job worthwhile!
And if anyone would like to actually answer my question, that would be awesome.
Why should anyone answer you? We won't give up our secrets of how we work the system! Find out on your own, sporto.
Well, I can see this is obviously a friendly corporate culture.
I am wise enough to figure my own "system" out. I wasn't asking for that. Again, I will be working, so there will not be a need for me to do so.
I was asking IF there were electronic signature pads and WHEN things need to be time stamped. Also, I am not trying to skirt the system, but in my territory, getting a provider to sign for samples after about 3:30 is akin to pulling teeth. So I was wondering when they like to see the final time stamp to see how viable it is in my current territory.
So, if anyone would actually like to answer my original question, my faith in humanity would be restored.
I am wise enough to figure my own "system" out. I wasn't asking for that. Again, I will be working, so there will not be a need for me to do so.
I was asking IF there were electronic signature pads and WHEN things need to be time stamped. Also, I am not trying to skirt the system, but in my territory, getting a provider to sign for samples after about 3:30 is akin to pulling teeth. So I was wondering when they like to see the final time stamp to see how viable it is in my current territory.
So, if anyone would actually like to answer my original question, my faith in humanity would be restored.
Only if you have a dick boss.
My last boss would say-Get your 8 calls a day in, make your numbers and I'll leave you alone....dont care when you're working as long as its getting done.
My new manager has pulled our call times and sat down individually with us all to discuss having a sig after 3:30. Yes its ridiculous bc docs dont want to really see you after certain times. Def not 4 in my territory.
My last boss would say-Get your 8 calls a day in, make your numbers and I'll leave you alone....dont care when you're working as long as its getting done.
My new manager has pulled our call times and sat down individually with us all to discuss having a sig after 3:30. Yes its ridiculous bc docs dont want to really see you after certain times. Def not 4 in my territory.
Well, actually, isn't the whole pharma gig a joke? But then again, the DBM's and RBD's are also in on the game. Soon the game will end.
I have no problem getting a sig after 3:30. Maybe that is because I am still in the field. You obviously want to cut out before 3:30. We can see right through that "getting a sig after 3:30 is akin to pulling teeth" bs. You just don't want to work after that time. Go find another company.
I am not saying that I can't get a signature past 3:30, but it becomes increasingly difficult to do so. . . more for the providers than for myself. At that point in the day, they are usually behind schedule and scattered and I find that I don't get the same quality of time with them that I might earlier in the day. There are exceptions to that, of course, and I have providers that are actually easier to access later in the days. I also spend my time doing a lot of activities where I might not get a "signature," but I am getting work done. That might because I have worked in a specialty role for awhile, but I find accessing my providers at places other than their office (if they have privileges and round at hospitals, for example) can allow us a different environment to work within for a different sales call. So, I might have to hang out at a surgeon's lounge for awhile to access someone. Then they aren't signing for samples, but I sure did a lot more quality selling with them than if I had just grabbed a quick sig back at their office.
I guess if you are just after a signature, then sure, you can get that pretty much anytime. But I consider myself to be more than a FedEx delivery person. I actually want quality time with my providers so that I can present information to them and address concerns and questions they might have. That's just me, though.
You know, my mom always had a saying, "When you are pointing a finger at someone, three fingers are pointing back at you." I wonder why you protest me asking legitimate questions so very much. What do YOU have to hide?
But I guess I am still wondering if the calls have a time/date stamp on them. I tend to enter all of my calls at the end of the day. In my current role, we manually enter them and I can change the clock on my computer before entering the call and that will time stamp it. I do that to avoid the hassle of my manager asking me why all of my calls are entered at night.
The thing is, this business is just as much about selling yourself to your manager. You can be the greatest rep in the world, but if you don't follow call plan and end up with a nitpicky manager, you can get managed out pretty quickly. I have seen it happen. So, I do my work out in the field, but I also make sure to keep my car clean, my samples in compliance, and my calls to plan. It just makes sense.
I guess if you are just after a signature, then sure, you can get that pretty much anytime. But I consider myself to be more than a FedEx delivery person. I actually want quality time with my providers so that I can present information to them and address concerns and questions they might have. That's just me, though.
You know, my mom always had a saying, "When you are pointing a finger at someone, three fingers are pointing back at you." I wonder why you protest me asking legitimate questions so very much. What do YOU have to hide?
But I guess I am still wondering if the calls have a time/date stamp on them. I tend to enter all of my calls at the end of the day. In my current role, we manually enter them and I can change the clock on my computer before entering the call and that will time stamp it. I do that to avoid the hassle of my manager asking me why all of my calls are entered at night.
The thing is, this business is just as much about selling yourself to your manager. You can be the greatest rep in the world, but if you don't follow call plan and end up with a nitpicky manager, you can get managed out pretty quickly. I have seen it happen. So, I do my work out in the field, but I also make sure to keep my car clean, my samples in compliance, and my calls to plan. It just makes sense.
OK, to answer your question......Yes, the calls have a time/stamp on them. You can manually manipulate the time, however, management can see that you have done so. So, not a good idea.
BTW, there will be no need to hang out in the surgeon's lounge selling insulin.
You can try to access providers outside of their office's, at least until they get a restraining order against you.
Yeah,
You're just the type of suck up pretty boy smoozer the new managers like. All about the documentation and looking good on paper for busy work and no substance to the call. you'll fit right in with the micromanagers and all the 4s bullshit
No, I actually make REAL calls which more often than not, doesn't involve a signature, it involves selling. There's nothing that kills a good clinical discussion like saying, "Oh, and can you sign?" But facts are facts: If you don't CYA, especially in the atmosphere of this industry right now, then you are ignorant and naive. And it's probably YOUR position I am interviewing for. This industry is changing and you need to change with it, or you will find yourself displaced and/or managed out.
Oh, and yes, managers DO tend to like me. I get results, I move business, I dot my i's and cross my t's. I make them look good, I don't give them a hassle, and I keep things positive. What's not to like?
But honestly, getting into a pissing match on Cafe Pharma is like not CYA: stupid and pointless. So, I will not be back to this thread. Thanks to those who answered my questions. Good luck out there!
The post is kind of funny in one way and in another it's pathetic. I have never asked a physician for a signature, but if they see that computer, that is the end of the call and all they expect from you. Don't pull it out untill you have concluded a good selling discussion of why they should use your products and are sure that they will based on shared agreements. This is called a "sales call" and not a "signature call". Learn the difference and the time of day won't matter.
There are 3 trackable times per call:
time created
timestamp (that you can adjust)
time submitted
Management can see all this. I create all my calls the night before or the morning of (it helps me plan my day and be more efficient). I adjust them to the actual time I saw the physician as I go through my day. I submit them at that time, but I know of some others who submit them at the end of the day.
I have never had a problem (yet), but it all depends on your manager. Find out what he/she wants and do it that way.
time created
timestamp (that you can adjust)
time submitted
Management can see all this. I create all my calls the night before or the morning of (it helps me plan my day and be more efficient). I adjust them to the actual time I saw the physician as I go through my day. I submit them at that time, but I know of some others who submit them at the end of the day.
I have never had a problem (yet), but it all depends on your manager. Find out what he/she wants and do it that way.
It is not a problem until your manager decides it is a problem. Then they will just call it call falsification and terminate you.
In much the same way as putting down a call when you can only pass the tablet back for a signature in no-access offices. If no face-to-face interaction occured with the target, then it was simply a sample drop and not a REAL call. This also is call falsification, and again grounds for termination.
But, it only becomes a problem when your manager decides it's now a problem. See how the game works?
Almost every rep I know passes a tablet back for a signature sometime during their call cycle. They would have to fire everyone.
That's exactly the point. It's a no-win situation. Managers hold all the cards, and can play whatever card they choose to play at any given point. They are fully backed by HR.
CATCH-22
The last few responses are 100% dead on correct and it happened to me. Never been in any other company that uses these gestapo like tactics.
Ya - Managers have the power to do whatever they want, make up half-truths, go on hissy fits. HR will back them up
Ya HR scheming stupid Managers, munchkin RBD's .. all in cohoots.