Never mind IBM... At this stage, any contractor bidding to supply IT support services must be lead by morons. There simply is no way a contractor can emerge from that quagmire with any credit if we don't get our own house in order first. Contractors are only bidding for the privilege of laying down their own necks on the chop-block.
If J&J wants to survive as a company, we need to undo the rot of the last years--and make it better than it was before LC's arrival, instead of a lot worse. That means returning to decentralized IT management, rebuilding local IT groups staffed by people who have a wide range of skills and are really allowed to make decisions (and who are thoroughly familiar with the activities of their OpCo), setting up systems that are designed for robustness and redundancy instead of putting all eggs in one basket, scrapping management-by-ticket systems, re-empowering end users, and stoking a huge bonfire with our truckloads of forms and procedures...
It also means that some tiny fraction of J&J's reputed $27 billion pile of cash will have to be invested in keeping operations running with a decent performance.
