The people running the mental health division have no idea what they are doing. They have ZERO sales experience in healthcare, and more specifically, PGx in mental health. They have an inside sales team that gets praised every time one of them makes goal (which you only need 10 fingers to count…hahaha).
The majority of outside sales reps left within the last 10 months, mostly due to the new VP of Sales, who transferred over from the infectious disease division which he basically ran into the ground. Before coming to Tempus, he ironically came from Groupon…..TOTALLY DIFFERENT SPACE.
Operations is the next major problem that’s killing them. As impressive as this high tech data company is, they cannot seem to do simple things. Operations does not like to have their “workflow” impeded on, so they do not particularly like to accommodate to a customers request. The VP of Sales admitted that “I love to tell people no!” Well, no wonder why accounts complain and end up not using them anymore. Instead of you all reading your self wellness books, why don’t you go and ride with the reps and see what’s really going on…oh wait, they can see what’s going on by just looking at the accounts data on a spreadsheet. There is zero human factor taken into account there at all. It’s all about metrics and checking a box, because you do realize there’s a correlation between checking the box and success (that was meant as sarcasm in case the robots couldn’t compute that).
Here’s a little tidbit…your spreadsheets don’t show the doctor and his staff’s anger, frustration, and sheer amazement as to why you make the whole experience harder, instead of simpler…meanwhile, the one they are supposed to be all about, THE PATIENT, is the one that suffers and loses out.
The sad part is that the mission, the test, and the overall precision medicine platform is THE BEST…so why not have someone that has the sales experience, PGx experience, and the experience in mental health run the show?……THEY DID!!!……But they didn’t listen to, or implement any of the suggestions that were made. The arrogance there is blatantly obvious, and that arrogance will be their downfall.
Good Luck!!!