Come-on, now. We all know home office is full of immature gossips. MS said some very horrible things about one of my friends that was completely unjustified. Others have said some very unprofessional statements about a quite a few people I know well. If HR has any legitimate credentials, then I would have a syncopal episode. They aren't problem solvers they just listen to our inept leaders.
Why do some of the trainers, and other employees at the home office speak SO SLOW and enunciate ever word. In my opinion, it comes across as very condescending and fake. People see right through that fascade and it lowers morale.
Your CSCs and other employees are intelligent and don't need hand-holding. CSCs could teach your staff a lot about the reality of the health care scene since most of you live back in the 1990s. There is such a disconnect between what you train and the reality of the medical scene in 2011. Ask any CSC who has been around awhile. Most reps I know are very sharp and know more than the trainers every will.
Home office is a great example of an inbreed culture. The entire home office staff hangs out together on Friday and Saturday nights and have each other on speed dial. There is nothing wrong with having work friends but you need to keep a level of professionalism. They cross those lines, quite literally so I'm told. Some are really good people but have been drinking too much of that toxic kool-aid, leading to a psychological phenomenon known as "groupthink".
Run your culture the way you want but in the end you will lose credible people, and respect in the community.
Good luck!
